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- Tasks: Lead and mentor a dynamic team of credit hire handlers to achieve their best.
- Company: Join a supportive company that values teamwork and personal growth.
- Benefits: Competitive salary, career development opportunities, and a motivating work environment.
- Other info: Be part of an incredible team with opportunities for strategic input.
- Why this job: Make a real impact by guiding your team to success and improving quality.
- Qualifications: Experience in team leadership and a passion for developing others.
The predicted salary is between 30000 - 40000 £ per year.
This role offers an excellent opportunity to lead an incredible team of credit hire handlers. The main purpose of the Team Leader is to encourage, mentor and develop all members of the team technically to enable them to achieve their maximum potential. To lead the team to meet objectives and deliver their work standards as agreed in the client’s SLA, while delivering against KPI’s and targets with a view to continuously improving the quality of the team's work. This is a fantastic opportunity to become part of an incredible team and have an input into our strategies and assist in developing them from a tactical perspective.
Key Responsibilities
- Being accountable for the operational performance of a team, with targets aligned to individual handler productivity.
- Attainment of client KPIs including SLA management and indemnity spend.
- Robust control of internal billing procedures.
- Authority based technical supervision of credit hire arguments.
- Being effective in managing the expectations of their immediate line manager and delivery of objectives on a continuous basis.
- Monitoring the caseloads and capacity of team members, distributing files or tasks and implementation of necessary contingency planning.
- Maximising the personal development of team members, identifying training needs and creation of succession planning.
- Providing an ‘environment’ where team members feel motivated and deliver excellence.
Team Leader employer: Keoghs LLP
Contact Detail:
Keoghs LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Team Leader role, and who knows? They might just have the perfect opportunity waiting for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, especially how they value team leadership and development. We want you to shine when discussing how you can motivate and mentor a team to hit those KPIs.
✨Tip Number 3
Showcase your achievements! When you get the chance to chat with potential employers, highlight your past successes in leading teams and improving performance. Numbers speak volumes, so bring those stats along!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Team Leader role. Highlight your leadership experience and any relevant achievements that demonstrate your ability to mentor and develop a team.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for this role. Share specific examples of how you've led teams in the past and how you’ve helped them achieve their goals. Make it personal and engaging!
Showcase Your Understanding of KPIs: Since this role involves meeting client KPIs, it’s crucial to show us that you understand what they are and how to achieve them. Mention any experience you have with KPI management and how you’ve successfully met targets in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Keoghs LLP
✨Know Your Team Dynamics
Before the interview, take some time to research the company’s team structure and dynamics. Understand how a Team Leader fits into their existing framework and think about how you can contribute to enhancing that environment. This will show your potential employer that you’re not just interested in the role, but also in the team’s success.
✨Showcase Your Mentoring Skills
As a Team Leader, mentoring is key. Prepare examples from your past experiences where you’ve successfully developed team members or improved performance. Be ready to discuss specific strategies you used to motivate and guide others, as this will highlight your leadership style and effectiveness.
✨Understand KPIs and SLAs
Familiarise yourself with key performance indicators (KPIs) and service level agreements (SLAs) relevant to the role. Be prepared to discuss how you have met or exceeded these metrics in previous positions. This demonstrates your understanding of the operational side of the role and your commitment to achieving targets.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare insightful questions about the team’s current challenges, goals, and the company’s vision for the future. This not only shows your interest in the role but also gives you a chance to assess if the company aligns with your career aspirations.