Deputy Team Leader

The role is positioned within our NDA Motor Litigation Unit which deals with complex motor litigation across OICP, Small Claims, Fast Track and Intermediate considering individual file handlers’ capability and financial authority / handling limit. • Liaise and deal with queries from the Legal Support Team (LST) and others relating to new instructions. • Ensure prompt bill approval by file handlers to ensure consistent cash flow. • Act as the first point of contact for client complaints when the team leader is absent from the office, taking action to resolve issues as swiftly and effectively as possible, either by taking local action or by appropriately escalating through Quality, Risk ensuring compliance with benchmarks set by Keoghs and by clients whilst driving settlement and ensuring quality of delivery is maintained at all times. Identify and implement appropriate learning activities to ensure the achievement of appropriate authority levels and the ongoing development of allocated team members. • File Handling: Deliver personal caseload to required company standards and to the fulfilment of personal targets and objectives. • Achieve own chargeable hours target as agreed with the team leader. • Complete weekly stats and plan for the week as and when required in the absence of Team Manager • Assist with internal auditing • Be flexible in approach, determined and willing to work outside normal office hours where required • Assist Team Leader to ensure the team create and maintain accurate claims management system records • Assist in the recruitment of claims handlers and support staff when requested • Assist with training and supervision of new starters • Assisting with Client service Delivery Skills, Knowledge