Claims Handler - Healthcare London

The role is positioned within the Healthcare Division and offers the opportunity to develop expertise in the handling of healthcare and clinical negligence claims on behalf of insurers, healthcare providers and private medical organisations.

The role of a File Handler Assistant is to manage, under supervision, a caseload of aesthetic treatment claims, alongside other healthcare litigation and pre-litigation matters with a value of up to around £50,000. Supervision, mentoring and technical support will be provided as part of the team's competency and development framework.

The successful candidate will assist with and progressively undertake all aspects of case handling, from initial instruction through to resolution, including claims that have proceeded to litigation. All claims will be handled on behalf of Defendant clients.

The role would suit either an individual with experience in claims handling or a legal environment who is looking to develop a career in healthcare litigation, or a junior litigator seeking to broaden their experience of defendant clinical negligence and healthcare claims.

Due to the nature of the work being handled, the successful candidate should be able to demonstrate strong analytical and organisational skills, an ability to manage a varied caseload, and the confidence to provide clear and practical advice to clients under appropriate supervision.

Key Accountabilities

· Acknowledging instructions, initially liaising with clients, Court and parties;

· Drafting appropriate Court documentation;

· Filing appropriate documentation at Court and serving upon any third parties where applicable;

· Liaise with the Insured and witnesses with a view to drafting witness statements;

· Obtain additional information and/or documentation from he insurer client and/or third parties to progress the negotiations;

· Follow up on outstanding instructions and other actions to ensure that responses are received within required timescales;

· Obtaining additional information and/or documentation as required from parties;

· Creating bundles, instructing Counsel, reviewing of records or relevant documentation pertaining to the file;

· To provide general assistance and ad hoc duties to support the lead File Handlers as and when required;

· To ensure all case management and matter information is inputted on to the system in a timely and accurate manner to ensure completeness of records and to ensure accurate reporting of information to our clients;

To ensure compliance with the SRA Code of Conduct 2015

Experience, Skills and Qualifications

• Experience of working within a legal or claims handling environment is essential, preferably involving healthcare, clinical negligence, personal injury or insurance claims, or alternatively holds an appropriate legal qualification.
• Experience of negotiating with and influencing 3rd parties to obtain information.
• Strong organisational skills, together with the ability to prioritise their workload.
• Able to effectively work to set deadlines.
• Dealing with calls and enquiries from insurers, brokers, and other relevant parties.
• Gathering and recording information.
• IT Literate.
• Excellent attention to detail.
• Strong organisational skills.
• Good communication & telephone skills.
• Experience of using a Claims/Case Management system.

Benefits

• Davies Incentive Plan
• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death In Service – after 1 years’ service
• Pension Contribution based 5% Employee / 3% Employer
• Employee Resource Groups
• Employee Volunteering Programme
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

*after successfully completing probation