Store Manager - Kenzo - Bruton Street in Bicester

Overview

KENZO Mode is hiring a Store Manager for the Bruton Street store. The role is responsible for the day-to-day running of the store, driving profitable performance, motivating the team, developing a strong client base and arranging events.

Responsibilities

Brand Ambassador

• Excite and install passion and pride for the brand
• Embody the brand image for customers and the store team and have a strong understanding of the brand DNA
• Lead by example in demonstrating role model behaviour that is representative of the brand

General Store VM / Client Management

• Implement and maintain all visual guidelines
• Enhance customer service standards in store to ensure the best client journey
• Drive utilisation of client books and aftersales care to ensure loyalty in our customers
• Ensure standards for quality of the selling ceremony, customer service, grooming are maintained and consistent with brand requirements

Sales / Business Monitoring

• Manage and motivate the team to increase sales and ensure efficiency
• Manage stock levels in the Store and ensure sufficient stock is available
• Minimise stock loss by conducting weekly rotative inventories and bi-annual stock takes
• Liaise with your line manager to set sales and KPI targets for the team
• Keep up to date with market trends in the retail industry (specifically UK RTW and LG market), understand forthcoming customer initiatives and monitor what local competitors are doing
• Monitor sales performance, analyse results and forecast trends to propose commercial action plans to maximise sales and minimise costs

Team Management / Back Office

• Conduct bi-annual appraisals (P&CR) in conjunction with HR Director UK and review succession plans
• Conduct monthly catch-ups with the team and communicate clear objectives
• Work with UK HR on recruitment, organisation of training and general HR issues
• Coach, train and develop the sales team to ensure KPI and sales targets are achieved
• Participate in regular managers’ meetings with the wider teams to share performance, ideas and best practice
• Ensure all Company policies and procedures are adhered to
• Submit weekly reports to the relevant stakeholders
• Build strong relationships with the Senior team/Head Office in Paris and HR and Finance in UK

Education and Experience

• Education: to Degree level or above
• Experience: minimum of 5 years’ experience in Luxury Retail, minimum of 3 years’ managing people
• Software: Excellent working knowledge of Microsoft Office and Lotus Notes
• Good team player and ability to work on own with high levels of motivation
• Sound knowledge of UK Retail Laws, security and Health and Safety Legislation

Person Specification

• Ability to effectively and successfully lead and manage a team
• Strong and demonstrable commercial acumen
• A passion for customer service and sales floor focus
• Excellent at working and delivering against deadlines and the ability to work under pressure
• Ability to prioritise for self and the team and be able to multi-task
• Ability to establish a proactive approach in tackling issues and seek to identify and implement solutions
• Proactive and positive in approach
• Able to communicate effectively with all internal and external customers and at all levels of the organisation
• Excellent communication skills both written and oral

About KENZO

To prepare for the future, we look to the past. As a new reality sets in at KENZO, Artistic Director Nigo reconnects with the values entrenched in the early beginnings of the Maison: designer fashion created for real life, imbued with the playful urbanity of Kenzo Takada’s timeless legacy. A creative exchange, KENZO becomes an evolving dialogue between the pop culture of the founder’s heritage and the street culture inherent to Nigo.

Through Nigo’s instinct for contemporary design, a new vision takes shape at KENZO: “real-to-wear”, a genuine wardrobe founded in the authentic desires of the post-digital mentality. It is a realistic approach to fashion, which transcends the conventional labels of ‘formal’, ‘casual’ or ‘street’ in favour of the syntheses that make up real wardrobes today.

A series of encounters take place: the everlasting codes of KENZO are considered through an instant lens, the ‘Jungle’ fashion of its founder is distilled into succinctly covetable items, and a new sense of exclusivity heightens the universal appeal key to the Maison’s history. In the encounter between the founder and the heir, the core of KENZO is amplified: unconventional fashion for the future rooted in the permanence of its past.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Retail Apparel and Fashion

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