Licensing Administration Officer in London

Reports to: Environmental Health Manager (Food, Health & Safety and Licensing)

Job purpose: To ensure the Council meets its obligations under various legislation to Licence, Permit, Provide Consent to persons, premises and vehicles.

Principal Accountabilities:

• To receive and process all licence and related applications received within target times and in accordance with laid down procedures.
• Applications Included:

• Hackney Carriage & Private Hire
• House to House collections
• Gambling Act
• Licensing Act
• Pavement Permits & Pavement Licences
• Scrap Metal Dealers Act
• Sex Shops
• Street Collections
• Street Trading
• Any other licences as directed

Corporate Accountabilities:

• To take responsibility for maintaining own health and attendance.
• To support, contribute and comply with quality and governance procedures as directed by management.
• To apply and actively promote the principles of the Council’s Equal Opportunities Policy in all areas of employment and service delivery.
• To advise Line manager if, at any time, the above duties and responsibilities cannot be performed.
• Any other duties as required to support the business, including maintaining business continuity and during civil emergencies.
• To apply and actively promote the principles of the Council’s Safeguarding Procedure in all areas of employment and service delivery.

Experience and Qualifications:

• 5 GCSEs grades A-C or equivalent level of qualification.
• Experience of working within a direct customer service delivery environment.
• Demonstrable administration experience.
• Previous experience of administering licensed activities.

Skills and Knowledge:

• Excellent IT skills and working knowledge of Microsoft Office.
• Ability to learn bespoke IT systems.
• Accuracy and attention to detail.
• Excellent verbal and written communication skills, including report writing.
• Ability to prioritise a busy workload and work to tight deadlines.
• Ability to work as part of a team.
• Knowledge and understanding of the legislation that governs licensed activities.

Communicating Effectively:

• Demonstrate the effective use of the range of communication methods available: written, spoken, electronic and use these methods in appropriate ways suitable to the context and situation.
• Present spoken communication in a polite, friendly and respectful manner seeking to ensure mutual understanding.
• Listen well and seek clarification and understanding, avoiding jumping to conclusions or making assumptions.
• Present information and ideas in a clear and understandable way which avoids jargon.
• Seek to understand the communication needs of colleagues and customers, being mindful of equality issues and the diverse needs of the range of people we work with.
• Choose the most appropriate method of communication for the situation, seeking to avoid using one fixed style or approach.

Performing efficiently and effectively:

• Promote good performance, developing clear, structured and efficient ways of managing workload and delivering results.
• Ensure that all work carried out is in line with business and service plans and supports the overall aims and ambition of the Council.
• Plan workload effectively, reporting achievements, and problems to appropriate managers and project leaders.
• See tasks and objectives through to completion.
• Approach challenges with drive and enthusiasm.
• Strive for continuous improvement and manage learning and development to enable perform to the best of abilities.

Using and managing resources efficiently and effectively:

• Demonstrate the effective and efficient use of the full range of resources used in and by the Council including time, finances, staffing, equipment, information, materials, buildings, etc.
• Take responsibility for managing time, seeking efficient ways to carry out work, maximising output and minimising wastage.
• Use and acquire materials effectively and efficiently minimising wastage, recycling where possible, and striving for cost effectiveness.

Engaging with the customer:

• Understand the needs and requirements of their customers, to provide excellent customer service, and to involve customers in the improvement of services.
• Provide a helpful and friendly service to customers both internally and externally.
• Take responsibility for following up on enquiries and solving customer issues.
• Make efforts to fully understand the customer’s needs and avoid assuming that “we know best”.

Working well together:

• Actively foster good working relationships with colleagues and customers in order to collectively achieve the Council’s direction and ambition.
• Co‑operate and work well with colleagues at all levels of the organisation seeking collective responsibility for the achievement of goals.
• Maintain positive working relationships with external contacts in order to maintain the reputation of the Council.
• Seek to actively solve problems and avoid passing the issue on to others or leaving the problem unresolved.
• Demonstrate self‑awareness of your style of working and develop flexibility and adaptability in order to work well with others.
• Co‑operate and work well with team members, peers, senior managers and external partners in the pursuit of goals and objectives.

Other Conditions:

• This post doesn't require a DBS check.
• This post isn't politically restricted.

Values and Behaviours:

We have corporate values and behaviours that set the standard for the organisation and all our staff. These are integrated in all we do including recruitment, induction, performance review, apprenticeships and all our learning and development programmes.

• P - Perform well and get things done
• R - Respect and value customers and staff