At a Glance
- Tasks: Assist in property compliance administration and resolve customer queries.
- Company: Established housing provider in the West Midlands with a supportive team.
- Benefits: Permanent role with opportunities for growth and development.
- Other info: Fast-paced environment with a focus on teamwork and compliance.
- Why this job: Join a dynamic team and make a difference in the housing sector.
- Qualifications: Experience in administration and strong attention to detail.
Are you an experienced Case Handler? Do you enjoy working with customers to resolve their queries? Do you have a sharp eye detail and are you a competent user of technology?
If so, my client is an established housing provider based in West Midlands looking to hire an experienced Case Handler for their growing team.
As the Case Handler, you will be carrying out a range of duties, some of which have been listed below:
Role Overview
Reporting to the Manager, you will have responsibility for assisting in the efficient administration of the property compliance department on a full-time basis.
Key Responsibilities
- Written / verbal communication with the external contactors - Communicate schedule updates and changes promptly to all stakeholders.
- Maintain the inspection scheduling calendars
- Auditing inspection reports
- Handling remedial process and ensuring timelines are kept
- Adhere to departmental processes and procedures
- Keep trackers up to date
- General administration duties associated with our external partners in relation to their property health and safety audits
- Responding to queries and providing accurate information
- Demonstrating strong attention to detail in all tasks
- Identifying and resolving issues effectively
- Reviewing and auditing invoices for accuracy and compliance
- Schedule inspections ensuring all inspections occur before their expiry dates to maintain compliance and operational continuity.
- Maintain accurate and up-to-date inspection calendars and records using scheduling software or systems.
- Monitor inspection progress, follow up on pending inspections, and proactively address any delays.
- Any other duties related to compliance department as the business requires
The Case Manager will be proficient in administration duties and will be accustomed to working in a fast paced team.
This role is a permanent role and is ideal for candidates who have some understanding of the social housing sector although this is not essential.
If you would like to apply for the Case handler role, then please do so by clicking 'apply. You can additionally reach out to Haleema for a confidential chat regarding this role
Case Handler employer: Kenwood Recruitment Solutions Ltd
At Kenwood Recruitment Solutions Ltd, we pride ourselves on fostering a supportive and collaborative work culture that empowers our employees to thrive. As an On-Site Training Manager, you will benefit from a structured work schedule, opportunities for professional development, and the chance to make a meaningful impact in the lives of those in supported housing. Our commitment to employee growth and a positive work environment makes us an excellent employer for those seeking rewarding careers in training and development.
Contact Details:
Kenwood Recruitment Solutions Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Case Handler
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Kenwood Recruitment Solutions Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Kenwood Recruitment Solutions Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Case Handler
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Kenwood Recruitment Solutions Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Kenwood Recruitment Solutions Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Kenwood Recruitment Solutions Ltd!
How to prepare for a job interview at Kenwood Recruitment Solutions Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
