Are you an experienced Case Handler? Do you enjoy working with customers to resolve their queries? Do you have a sharp eye for detail with strong customer service skills and are you a competent user of technology?
If so, my client is an established housing provider based in West Midlands looking to hire an experienced Case Handler for their growing Health and Safety/Property Inspection team.
As the Case Handler, you will be carrying out a range of duties, some of which have been listed below:
Role Overview
Reporting to the Manager, you will have responsibility for assisting in the efficient administration of the property compliance department on a full-time basis.
Key Responsibilities
- Written / verbal communication with the external contactors - Communicate schedule updates and changes promptly to all stakeholders.
- Maintain the inspection scheduling calendars
- Auditing inspection reports
- Handling remedial process and ensuring timelines are kept
- Adhere to departmental processes and procedures
- Keep trackers up to date
- General administration duties associated with our external partners in relation to their property health and safety audits
- Responding to queries and providing accurate information
- Demonstrating strong attention to detail in all tasks
- Identifying and resolving issues effectively
- Reviewing and auditing invoices for accuracy and compliance
- Schedule inspections ensuring all inspections occur before their expiry dates to maintain compliance and operational continuity.
- Maintain accurate and up-to-date inspection calendars and records using scheduling software or systems.
- Monitor inspection progress, follow up on pending inspections, and proactively address any delays.
- Any other duties related to compliance department as the business requires
The Case Handler will be proficient in administration duties and will be accustomed to working in a fast paced team. This role is a permanent role and is ideal for candidates who have some understanding of the social housing sector although this is not essential.
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Case Handler in Birmingham employer: Kenwood Recruitment Solutions Ltd
At Kenwood Recruitment Solutions Ltd, we pride ourselves on fostering a supportive and collaborative work culture that empowers our employees to thrive. As an On-Site Training Manager, you will benefit from a structured work schedule, opportunities for professional development, and the chance to make a meaningful impact in the lives of those in supported housing. Our commitment to employee growth and a positive work environment makes us an excellent employer for those seeking rewarding careers in training and development.
Contact Details:
Kenwood Recruitment Solutions Ltd Recruitment Team
