At a Glance
- Tasks: Lead eCommerce performance insights and drive data-driven decisions for growth.
- Company: Join Kenvue, a leader in everyday care with iconic brands.
- Benefits: Hybrid work, competitive salary, and opportunities for professional development.
- Other info: Dynamic team culture where every voice matters and career growth is encouraged.
- Why this job: Make an impact on millions while shaping the future of eCommerce.
- Qualifications: 5+ years in eCommerce or analytics; strong analytical and strategic skills required.
The predicted salary is between 60000 - 80000 £ per year.
- Kenvue Is Currently Recruiting For a e Commerce Insights and Performance Excellence Lead
- What We Do
At Kenvue, we realize the extraordinary power of everyday care.
Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love.
Science is our passion; care is our talent.
Who We Are
Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated.
We are passionate about insights, innovation and committed to delivering the best products to our customers.
With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day.
We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you!
Join us in shaping our future–and yours.
For more information, click here.
- Role Reports To
- Commercial Director, Northern Europe
- Location
- Europe/Middle East/Africa, United Kingdom, Reading, Berkshire
- Work Location
- Hybrid
- What You Will Do e Commerce Insights & Performance Excellence Lead (L26)
- Role Purpose
Own e Commerce performance intelligence across Northern Europe, translating data into sharp commercial decisions that accelerate Net Trade Sales (NTS), improve ROI, and embed a high‑performance, insight‑led culture across customer and functional teams.
This role acts as the commercial performance engine for e Commerce—connecting financials, execution and digital shelf excellence to drive sustained growth with customers.
- Reporting line e Commerce Director, Northern Europe
- Scope
Pureplay (Amazon, The Hut Group, Ocado), Omnichannel (Tesco. com, Boots. com etc.) with input into EMEA‑level reporting and initiatives.
- Key Accountabilities
- Performance & KPI Ownership
- Own the Northern Europe e Commerce performance framework, defining a clear set of financial, executional and digital shelf KPIs across NTS, e NTS%, GP, EPOS, Market Share and Digital Shelf scores.
- Track performance against NE e Commerce OKRs, highlighting risks, opportunities and corrective actions with pace and clarity.
- Establish robust performance review cadence (e. g MBR), ensuring insights translate into clear actions and follow‑up.
- Track and analyse omnichannel customer P&L, enabling data‑driven prioritisation of investments and resources.
- Commercial & Category Insights
- Lead continuous analysis of e Commerce campaigns and activations, including ROI measurement and retail media benchmarking, to inform future investment decisions.
- Act as the commercial insights lead for Amazon AVN, shaping 1–3 year business plan building blocks and in‑year course correction.
- Partner with Publicis and internal Retail Excellence teams to deliver actionable insights that support JBPs, AVNs and customer negotiations.
- Lead analysis of portfolio optimisation (PMPI, Spike, bundles, NPD and new portfolio initiatives) to support RGM strategy and margin delivery.
- Identify category growth opportunities through customer journey improvements, search, taxonomy and branded execution.
- Proactively share insights with EMEA and support regional initiatives that drive commercial excellence.
- Digital Shelf & On‑Site Excellence
- Own performance analysis and reporting of the digital shelf using NIQ and other tools, delivering proactive and actionable insights to stakeholders.
- Define data‑led prioritisation frameworks for digital shelf improvements in line with commercial and customer priorities.
- Set performance direction for Digital Shelf strategy across Core and Spike brands/SKUs, underpinned by clear data rationale.
- Lead onsite performance audits across key levers (search, taxonomy, content, A+ usage).
- Act as the data‑level owner for digital shelf suppliers, ensuring data accuracy, benchmarking consistency and scoring robustness.
- Lead local set‑up and integration of new digital shelf suppliers.
- Data, Tools & Capability Building
- Develop and maintain a robust single source of truth for e Commerce performance, including automated EPOS and NTS reporting.
- Track and analyse performance across customers and channels, ensuring clarity, consistency and transparency of data.
- Build tools, dashboards and visualisations that translate complexity into clear commercial insight.
- Empower stakeholders to self‑serve standard data through training, guidance and clear governance of dashboards and tools.
- Champion a data‑driven, test‑and‑learn mindset, embedding analytical thinking into everyday commercial decisions.
- Category & CBI Collaboration
- Own identification of market share trends (growth and decline), diagnosing root causes and recommended corrective actions.
- Identify must‑win opportunity areas and support CDMs in the development of BIC strategy.
- Lead compelling e Commerce data storytelling for Commercial Directors, Media and Brand teams to support investment cases and decision making.
- Work closely with CBI and Category teams to align insights and strengthen cross‑functional impact.
- Success Looks Like
- e Commerce performance data is trusted, visible and used consistently to drive investment decisions.
- Improved ROI across retail media, ecommerce and digital shelf initiatives.
- Sharper digital shelf execution translating into tangible NTS and share growth.
- A step‑change in data confidence & reporting, pace of decision‑making and performance ownership across Northern Europe.
Qualifications & Experience
- Master’s degree (preferred) in Marketing, Finance, Information Technology or another analytical/business discipline.
- 5+ years’ experience in e Commerce, digital analytics, commercial insights or performance excellence roles.
- Proven ability to translate complex data into clear, actionable commercial recommendations for senior stakeholders.
- Strong balance of analytical capability (“numbers‑driven”) and strategic thinking, with a bias for action.
- Self‑starter with an entrepreneurial mindset, comfortable operating with ambiguity and pace.
- Strong stakeholder management skills; able to influence without authority in cross‑functional environments.
- Advanced Microsoft Office skills, particularly Excel and Power Point.
- Experience building dashboards and visualisations using BI tools (Tableau, Power BI or similar).
- Solid understanding of key data suppliers (e. g. Dunnhumby, IRI, Nielsen, NIQ).
- Excellent project management and prioritisation skills in a fast‑paced, evolving environment.
- Passion for e Commerce, digital media and emerging technology trends.
- Fluent English.
If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.
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eCommerce Insights and Performance Excellence Lead in Reading employer: KENVUE
Kenvue is an exceptional employer that champions a culture of inclusivity and innovation, making it a fantastic place for a Customer Development Executive to thrive. With a commitment to employee growth and a hybrid work model based in Reading, Berkshire, Kenvue offers unique opportunities to impact everyday care while being part of a global team that values every voice. Join us to not only advance your career but also contribute to the well-being of millions through our iconic brands.
StudySmarter Expert Advice🤫
We think this is how you could land eCommerce Insights and Performance Excellence Lead in Reading
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like KENVUE are looking for when hiring for a eCommerce Insights and Performance Excellence Lead.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to KENVUE for the eCommerce Insights and Performance Excellence Lead, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at KENVUE as a eCommerce Insights and Performance Excellence Lead, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out KENVUE’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a eCommerce Insights and Performance Excellence Lead.
We think you need these skills to ace eCommerce Insights and Performance Excellence Lead in Reading
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at KENVUE, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with KENVUE's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at KENVUE. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at KENVUE
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that KENVUE uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at KENVUE. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
