At a Glance
- Tasks: Drive eCommerce sales and manage customer relationships for iconic brands.
- Company: Join Kenvue, a leader in everyday care with a century of heritage.
- Benefits: Hybrid work, competitive salary, and opportunities for personal growth.
- Other info: Dynamic team culture where every voice matters and career growth is encouraged.
- Why this job: Make a real impact on eCommerce strategies for beloved brands.
- Qualifications: Experience in retail account management and strong analytical skills.
The predicted salary is between 45000 - 55000 £ per year.
What We Do
At Kenvue, we realize the extraordinary power of everyday care.
Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love.
Science is our passion; care is our talent.
- Kenvue Is Currently Recruiting For a e Commerce Customer Development Manager
- What We Do
At Kenvue, we realize the extraordinary power of everyday care.
Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love.
Science is our passion; care is our talent.
Who We Are
Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated.
We are passionate about insights, innovation and committed to delivering the best products to our customers.
With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day.
We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you!
Join us in shaping our future–and yours.
For more information, click here.
- Role Reports To
- Pureplay Ecommerce Business Unit Head
- Location
- Europe/Middle East/Africa, United Kingdom, Reading, Berkshire
- Work Location
- Hybrid
What You Will Do
Kenvue are seeking a motivated and driven high-performing individual to join our growing UK e Commerce team as e Commerce Customer Development Manager on a 1year fixed term contract.
Reporting into the Business Unit Head, the primary objective of the e Commerce CDM role is to support delivery of customer revenue targets by driving increased e Commerce sales and winning share across all categories Kenvue play in.
You will lead the execution of customer sales and marketing programs and have ownership of the customer relationships.
This will include influencing & executing shopper strategies, driving assortment, pricing, operational set-up as well as leading customer negotiations and annual business plans.
- Key Accountabilities
- Internally & externally, the day-to-day lead and owner for your business with responsibilities including:
- Full accurate forecasting and P&L ownership, delivering on specified business targets (sales, spend and profit targets - INS, TCI, NTS, Net GP)
- Partner with squads, digital teams and commercial strategy teams to identify and execute e Commerce opportunities, keeping the business informed of any progress/challenges and subsequent help needed
- Ensure we have an ‘outside in’ lens on the business looking at competitor activities in the e Commerce channel and in your account.
- Analyse channel performance, and create plans to optimize top and bottom-line
- Support e Commerce customer service teams and supply chain to ensure processes are operating efficiently
- Follow standard methodologies to improve presence on e Commerce websites: actively implementing customer plans, SKU and product detail page improvements, pricing, promotion, etc.
- Stay informed about industry trends and best practices, especially within FMCG e-commerce, health, and beauty sectors
- Building positive relationships with your key contacts/buyers
- Designing and executing great business plans including negotiating the implementation
- Build and lead promotional activities in line with Kenvue corporate guidelines
- Propose and pilot new e-commerce tactics such as bundling, subscription models, or loyalty programs to drive engagement
- Analyse channel performance, and create plans to optimize top and bottom-line
- Identify share of voice opportunities to drive market out-performance
- Drive excellence in execution of New Product Introductions (NPI) and integrated brand campaigns, ensuring brand visibility and optimising customer engagement
- Drive excellence in execution of New Product Introductions (NPI) and integrated brand campaigns across the channel, ensuring brand visibility and optimizing customer engagement.
- Influence & Impact
- Gains stakeholders’ commitment through persistent, yet consultative, selling and leadership techniques
- Follows the negotiation process to achieve a positive agreement with the customer
- Embody a growth mindset, with a strong competitive edge to develop plans to win consumers everyday – and beat the competition.
- Motivates and encourages peers and others to achieve higher levels of performance
- Influences a diverse group of stakeholders, at multiple levels, to drive initiatives forward and create strategic vision
- Constructs and delivers persuasive impactful communications that garner broad support and enthusiasm
- Develops creative solutions to achieving mutual agreements, while actively managing the impact on the company
- Agility
- Challenges status quo and continuously seeks business improvements
- Demonstrates the ability to view opportunities and issues from multiple perspectives to arrive at the best possible solution
- Considers both short and long-term impact of decisions and develops alternative strategies to improve flexibility of thinking
- Displays conviction to support an idea, while simultaneously recognizing when and if to acquiesce
Education And Experience Requirements
- Bachelor’s degree or higher
- Experience in retail account management, sales planning, account development for online customers.
- Previous negotiation experience
- Ability to drive strategy and change while implementing, analysing and reporting on numerous concurrent projects. Ability to navigate well in ambiguity.
- Strong analytical skills. Ability to read, manipulate and understand data in order to make effective commercial decisions
- Highly organised and able to run multiple projects/tasks simultaneously and effectively prioritise projects and tasks
- High level of autonomy and enjoy networking to achieve results
- Technical/Professional Skills
- Analytical skills
- Commercial fundamentals
- Market assessment and targeting skills
- Channel understanding and needs identification
If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.
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eCommerce Customer Development Manager in Reading employer: KENVUE
Kenvue is an exceptional employer that champions a culture of inclusivity and innovation, making it a fantastic place for a Customer Development Executive to thrive. With a commitment to employee growth and a hybrid work model based in Reading, Berkshire, Kenvue offers unique opportunities to impact everyday care while being part of a global team that values every voice. Join us to not only advance your career but also contribute to the well-being of millions through our iconic brands.
StudySmarter Expert Advice🤫
We think this is how you could land eCommerce Customer Development Manager in Reading
✨Get to Know the E-commerce Scene
Dive into online communities where e-commerce enthusiasts hang out, like e-commerce Facebook groups or Reddit forums. You'll get the scoop on job openings and trends that are crucial for landing temporary roles.
✨Attend E-commerce Events and Job Fairs
Keep an eye out for local e-commerce networking events and job fairs. These are golden opportunities to meet hiring managers in person, and you can really showcase your enthusiasm and skills face-to-face.
✨Leverage Seasonal Opportunities
With temporary roles, there's a lot of seasonal hiring in e-commerce, especially around Black Friday and Christmas. Make sure you're applying during these peak times and check if KENVUE is gearing up for the holiday rush.
✨Get Your Hands Dirty on Platforms
Familiarise yourself with popular e-commerce platforms like Shopify or WooCommerce and maybe even create a little project of your own. Showing practical knowledge will impress potential employers like KENVUE and demonstrate your commitment to the field.
We think you need these skills to ace eCommerce Customer Development Manager in Reading
Some tips for your application 🫡
Show Off Your E-commerce Savvy:For a role in e-commerce like eCommerce Customer Development Manager at KENVUE, really highlight any experience you have with online retail platforms. Have you worked with Shopify, WooCommerce, or Amazon? Mention these specifics in your CV to show you understand the landscape and the tools of the trade.
Data Skills are a Winner:E-commerce thrives on data. If you've got experience analysing customer behaviour or tracking sales metrics, make sure to weave that into your application. Include any relevant certifications or courses that show your skills in data analysis – this could set you apart!
Catch Their Attention in Your Cover Letter:Since this is a temporary role, your motivation is key. Use your cover letter to convey your enthusiasm for the e-commerce industry and your eagerness to contribute quickly. Let them know how you can hit the ground running – they’ll appreciate your proactiveness!
Keep it Concise and Relevant:Temporary positions often move fast, so keep your CV and cover letter clear and to the point. Focus on the experiences that most directly relate to eCommerce Customer Development Manager at KENVUE. A tight, well-structured application shows you value their time and makes a good impression right off the bat!
How to prepare for a job interview at KENVUE
✨Show Off Your E-Commerce Know-How
Don't just tell them you're familiar with e-commerce; bring concrete examples! Talk about specific platforms like Shopify or WooCommerce that you've used, or any success stories from past projects. They'll love hearing about how you've navigated challenges or optimised sales strategies.
✨Be Ready for Real-Time Problem Solving
Expect questions that put you in the hot seat regarding customer experience scenarios or inventory management. They might ask you how you would handle a sudden stock shortage or a spike in demand. Practice thinking on your feet so you can show off your problem-solving chops!
✨Demonstrate Your Flexibility and Adaptability
Since this is a temporary role, it's all about being quick on the uptake. Highlight experiences where you've had to learn on the job or adapt to new systems quickly. They’ll want to see that you can hit the ground running without needing too much hand-holding.
✨Keep Your Digital Toolkit Sharp
Familiarise yourself with the latest e-commerce tools and trends, like SEO practices for online stores or analytics tools like Google Analytics. If you have experience with A/B testing or managing online promotions, be ready to talk about it. This kind of knowledge will set you apart from other candidates!
