At a Glance
- Tasks: Drive eCommerce sales and manage customer relationships for iconic brands.
- Company: Join Kenvue, a leader in health and beauty with a collaborative culture.
- Benefits: Competitive hourly rate, potential for contract extension, and a dynamic work environment.
- Other info: Be part of a diverse team that values every voice and fosters innovation.
- Why this job: Make an impact in the eCommerce space while working with well-known brands.
- Qualifications: 3-4 years of account management experience and strong analytical skills required.
Location: Will be on site in client location (Hatfield)
Duration: 7-8 months (maternity)
Hours: 37 hours per week
Kenvue are seeking a motivated and driven high-performing individual to join our growing UK eCommerce team as eCommerce Customer Development Manager on a 1-year fixed term contract. Reporting into the Business Unit Head, the primary objective of the eCommerce CDM role is to support delivery of customer revenue targets by driving increased eCommerce sales and winning share across all categories Kenvue play in.
You will lead the execution of customer sales and marketing programs and have ownership of the customer relationships. This will include influencing & executing shopper strategies, driving assortment, pricing, operational set-up as well as leading customer negotiations and annual business plans.
Key accountabilities
- Internally & externally, the day-to-day lead and owner for your business with responsibilities including:
- Full accurate forecasting and P&L ownership, delivering on specified business targets (sales, spend and profit targets)
- Partner with squads, digital teams and commercial strategy teams to identify and execute eCommerce opportunities, keeping the business informed of any progress/challenges and subsequent help needed
- Ensure we have an ‘outside in’ lens on the business looking at competitor activities in the eCommerce channel and in your account.
- Analyse channel performance, and create plans to optimize top and bottom-line
- Support eCommerce customer service teams and supply chain to ensure processes are operating efficiently
- Follow standard methodologies to improve presence on eCommerce websites: actively implementing customer plans, SKU and product detail page improvements, pricing, promotion, etc.
- Stay informed about industry trends and best practices, especially within FMCG e-commerce, health, and beauty sectors
- Building positive relationships with your key contacts/buyers
- Designing and executing great business plans including negotiating the implementation
- Build and lead promotional activities in line with Kenvue corporate guidelines
- Propose and pilot new e-commerce tactics such as bundling, subscription models, or loyalty programs to drive engagement
- Identify share of voice opportunities to drive market out-performance
- Drive excellence in execution of New Product Introductions (NPI) and integrated brand campaigns, ensuring brand visibility and optimising customer engagement.
Influence & Impact
- Gains stakeholders’ commitment through persistent, yet consultative, selling and leadership techniques
- Follows the negotiation process to achieve a positive agreement with the customer
- Embody a growth mindset, with a strong competitive edge to develop plans to win consumers every day – and beat the competition.
- Motivates and encourages peers and others to achieve higher levels of performance
- Influences a diverse group of stakeholders, at multiple levels, to drive initiatives forward and create strategic vision
- Constructs and delivers persuasive impactful communications that garner broad support and enthusiasm
- Develops creative solutions to achieving mutual agreements, while actively managing the impact on the company
Education and experience requirements
- Bachelor’s degree or higher
- 3-4 years of account management experience
- Ability to drive strategy and change while implementing, analysing and reporting on numerous concurrent projects.
- Ability to navigate well in ambiguity.
- Strong analytical skills.
- Ability to read, manipulate and understand data in order to make effective commercial decisions
- Highly organised and able to run multiple projects/tasks simultaneously and effectively prioritise projects and tasks
- High level of autonomy and enjoy networking to achieve results
TECHNICAL/PROFESSIONAL SKILLS
- Analytical skills
- Market assessment and targeting skills
- Channel understanding and needs identification
This role offers a very competitive hourly rate. This contract will run for a 7-8 month duration and has a strong chance of extension.
At Kenvue, we realise the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent.
Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated. We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours.
Diversity, Equity & Inclusion
For more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Our commitment to respect the dignity and diversity of all is embedded in our Credo. We know that the success of our business depends on having the best talent in a workforce that reflects the diverse markets we serve around the world and an inclusive culture that values different perspectives and life experiences. That is why we are working to create an inclusive environment where diverse backgrounds, perspectives and experiences are valued and each one of our people feels that they belong and can reach their potential. No matter who they are. Diversity, Equity & Inclusion at Johnson & Johnson means “You Belong”.
eCommerce Customer Development Manager in Hatfield employer: Kenvue
At Kenvue, we foster a vibrant work culture where every voice is valued and innovation thrives. As a Product Lifecycle Manager in Reading, you'll enjoy a hybrid work environment, competitive benefits, and ample opportunities for professional growth while contributing to the success of iconic brands that impact millions. Join us to be part of a team that prioritises care, collaboration, and continuous improvement in the supply chain landscape.
StudySmarter Expert Advice🤫
We think this is how you could land eCommerce Customer Development Manager in Hatfield
✨Get to Know the E-commerce Scene
Dive into online communities where e-commerce enthusiasts hang out, like e-commerce Facebook groups or Reddit forums. You'll get the scoop on job openings and trends that are crucial for landing temporary roles.
✨Attend E-commerce Events and Job Fairs
Keep an eye out for local e-commerce networking events and job fairs. These are golden opportunities to meet hiring managers in person, and you can really showcase your enthusiasm and skills face-to-face.
✨Leverage Seasonal Opportunities
With temporary roles, there's a lot of seasonal hiring in e-commerce, especially around Black Friday and Christmas. Make sure you're applying during these peak times and check if Kenvue is gearing up for the holiday rush.
✨Get Your Hands Dirty on Platforms
Familiarise yourself with popular e-commerce platforms like Shopify or WooCommerce and maybe even create a little project of your own. Showing practical knowledge will impress potential employers like Kenvue and demonstrate your commitment to the field.
We think you need these skills to ace eCommerce Customer Development Manager in Hatfield
Some tips for your application 🫡
Show Off Your E-commerce Savvy:For a role in e-commerce like eCommerce Customer Development Manager at Kenvue, really highlight any experience you have with online retail platforms. Have you worked with Shopify, WooCommerce, or Amazon? Mention these specifics in your CV to show you understand the landscape and the tools of the trade.
Data Skills are a Winner:E-commerce thrives on data. If you've got experience analysing customer behaviour or tracking sales metrics, make sure to weave that into your application. Include any relevant certifications or courses that show your skills in data analysis – this could set you apart!
Catch Their Attention in Your Cover Letter:Since this is a temporary role, your motivation is key. Use your cover letter to convey your enthusiasm for the e-commerce industry and your eagerness to contribute quickly. Let them know how you can hit the ground running – they’ll appreciate your proactiveness!
Keep it Concise and Relevant:Temporary positions often move fast, so keep your CV and cover letter clear and to the point. Focus on the experiences that most directly relate to eCommerce Customer Development Manager at Kenvue. A tight, well-structured application shows you value their time and makes a good impression right off the bat!
How to prepare for a job interview at Kenvue
✨Show Off Your E-Commerce Know-How
Don't just tell them you're familiar with e-commerce; bring concrete examples! Talk about specific platforms like Shopify or WooCommerce that you've used, or any success stories from past projects. They'll love hearing about how you've navigated challenges or optimised sales strategies.
✨Be Ready for Real-Time Problem Solving
Expect questions that put you in the hot seat regarding customer experience scenarios or inventory management. They might ask you how you would handle a sudden stock shortage or a spike in demand. Practice thinking on your feet so you can show off your problem-solving chops!
✨Demonstrate Your Flexibility and Adaptability
Since this is a temporary role, it's all about being quick on the uptake. Highlight experiences where you've had to learn on the job or adapt to new systems quickly. They’ll want to see that you can hit the ground running without needing too much hand-holding.
✨Keep Your Digital Toolkit Sharp
Familiarise yourself with the latest e-commerce tools and trends, like SEO practices for online stores or analytics tools like Google Analytics. If you have experience with A/B testing or managing online promotions, be ready to talk about it. This kind of knowledge will set you apart from other candidates!
