Emerging Channels and Markets Capability SCDM - EMEA eCommerce in Farnham Royal

Role Overview

Kenvue, the global consumer health leader, is recruiting a Senior Customer Development Manager (SCDM) for Emerging Channels and Markets. This hybrid role is based at our High Wycombe office and reports to the EMEA eCommerce Pureplay Capabilities Director.

Key Responsibilities

• Strategic Recommendations: Collaborate with leadership to craft the European Social Commerce strategy and investment plans that align with Kenvue’s revenue targets. Play a pivotal role during the annual Amazon customer Joint Business Plan (JBP) negotiation cycles, establishing clear business objectives for the countries in scope.
• Go To Market: Create a consistent and scalable go‑to‑market strategy that empowers key markets to fully capitalize on Social Commerce opportunities. This strategy will focus on enhancing brand penetration for our key brands by delivering a best‑in‑class customer experience supported by operational excellence.
• Customer Centricity: Maintain an outside‑in perspective to anticipate future marketplace changes and develop solutions to drive positive results for Kenvue across Social Commerce and Amazon platforms. Deliver high quality customer contact driving positive engagement at buyer level, and across functions within the customer leading to improving AGS results. Closely partner with broader Amazon cross‑functional teams to deliver key sales, profit, investment and share ambitions for expansion markets in line with the EU 3‑year plan. Oversee the set up of any new customers and channels through end‑to‑end coordination.
• Executional Focus: Serve as the essential bridge between external customers and internal decision‑makers, ensuring seamless communication and collaboration. Monitor the daily execution of Kenvue’s plans with key customers in the Pure‑Players channel, including TikTok Shop and Amazon Expansion Markets, to drive success and optimize performance.
• Enhancing eCommerce Literacy: Elevate the organization’s eCommerce literacy by sharing valuable cross‑market insights and translating proven success models into actionable strategies. Empower teams across various markets to leverage these learnings and adapt best practices that foster growth and innovation.
• Reporting and Analytics: Provide timely and insightful business updates to key internal stakeholders within the EMEA eCommerce channel, ensuring alignment and transparency in progress toward strategic objectives.
• Influencing and People Leadership: Develop effective working relationships with key senior internal and external stakeholders to provide expertise and data‑driven recommendations – this will include exec‑level engagements within Kenvue and with the customers. Although there are no direct reports, within the hybrid Pan EU structure there will be a dotted line from local KAMs into this role.

What Are We Looking For

Experience

• Digital and Social Commerce Fluency
• Experience managing Tik Tok from a holistic perspective – Commercial and Brand
• Experience managing Amazon locally and/or at Pan EU level
• A track record of delivering profitable growth within customers in developed markets
• Experience of working within major global retailers (e.g. Tesco, Walmart, AS Watson)
• Ability to create an optimal commercial strategy and influence appropriate cross‑functional stakeholders to deliver results
• A strong understanding of the Digital Commerce ecosystem, particularly Digital Shelf and Retail Media
• Strong leadership qualities, with understanding of how to inspire and develop a team

Skills

• Excellent communication skills and interpersonal skills
• Analytical and numerate, with the ability to pull insights from data and present them clearly.
• Fluency in English is required

What's in it for you?

• Competitive Benefit Package
• Paid Company Holidays, Paid Vacation, Volunteer Time, Summer Fridays & More!
• Extensive Learning & Development Opportunities
• Employee Resource Groups

Equal Opportunity

Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin or protected veteran status and will not be discriminated against on the basis of disability. If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.