Customer Development Manager
Customer Development Manager

Customer Development Manager

High Wycombe Full-Time 36000 - 60000 ÂŁ / year (est.) Home office (partial)
K

At a Glance

  • Tasks: Drive sales performance and build relationships with key customers in a dynamic environment.
  • Company: Join Kenvue, the home of iconic brands like NEUTROGENA and LISTERINE, dedicated to everyday care.
  • Benefits: Enjoy a competitive package, paid holidays, volunteer time, and learning opportunities.
  • Why this job: Shape the future of personal care while impacting millions with innovative products.
  • Qualifications: Proven track record in FMCG, strong analytical skills, and a proactive attitude required.
  • Other info: Hybrid work model available; be part of a diverse team that values every voice.

The predicted salary is between 36000 - 60000 ÂŁ per year.

Kenvue High Wycombe, England, United Kingdom

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Kenvue High Wycombe, England, United Kingdom

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What We Do

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands – including NEUTROGENA, AVEENO, TYLENOL, LISTERINE, JOHNSON’S and BAND-AID that you already know and love. Science is our passion; care is our talent.

Kenvue Is Currently Recruiting For a

Customer Development Manager

What We Do

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands – including NEUTROGENA, AVEENO, TYLENOL, LISTERINE, JOHNSON’S and BAND-AID that you already know and love. Science is our passion; care is our talent.

Who We Are

Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated. We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here.

Role Reports To

Senior Customer Development Manager

Location:

Europe/Middle East/Africa, United Kingdom, England, High Wycombe

Work Location:

Hybrid

What You Will Do

Kenvue is currently recruiting for a:

Customer Development Manager

Location: Reading, Berkshire

Who We Are

At Kenvue, we realise the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands – including NEUTROGENA, AVEENO, TYLENOL, LISTERINE, JOHNSON’S and BAND-AID that you already know and love. Science is our passion; care is our talent. Our global team is made by 22,000 diverse and brilliant people, passionate about insights, innovation and committed to deliver the best products to our customers. With expertise and empathy, being a Kenvuer means to have the power to impact life of millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours.

What Will You Do

Reporting into A BUH you will be responsible for a key customer and part of our portfolio, having direct responsibility for the performance of that business area.

Key Responsibilities Include

  • Delivery of specified business targets (sales, spend and profit targets – INS, TCi, NTS, Net GP)
  • Full forecasting and spend management for your category responsibilities, making accurate forecasts to your business team and Commercial Strategy & Planning contacts
  • Responsible for building positive and collaborative relationships with your customers, and representing your customers’ requirements to the Kenvue business
  • Building and supervising a Joint Business Plan with key retailers to ensure delivery of key metrics for the Kenvue and business partner
  • Develop a solid understanding of the market and keep track of the market activity to share information regarding changes or new activity in the marketplace
  • Identifies and progresses incremental growth opportunities within your business which is a fast paced and progressive landscape
  • Supports business improvement projects beyond immediate role responsibilities

Influence & Impact

  • Gains stakeholders’ commitment through persistent, yet consultative, selling and leadership techniques
  • Follows the negotiation process to achieve a positive agreement with the customer
  • Motivates and encourages peers and others to achieve higher levels of performance
  • Influences a diverse group of stakeholders, at multiple levels, to drive initiatives forward and create strategic vision
  • Constructs and delivers persuasive impactful communications that garner broad support and enthusiasm
  • Develops creative solutions to achieving mutual agreements, while actively managing the impact on the company

Customer Genius

  • Understands and leverages Kenvue’s strategic business objectives including customer segmentation and retailer life cycle to develop a winning customer plan
  • Leverages understanding of customers, including key decision makers, and the business to optimize account penetration and account management effectiveness
  • Fosters customer partnerships that are relevant, compelling, and differentiated from the competition
  • Has built strong, reciprocal, trusted relationships across organizational and functional boundaries
  • Identifies areas of misalignment between customer and Kenvue and works to mitigate the potential negative business impact
  • Viewed by customer organization and cross-functional partners as a “customer champion” and enabler of productive action

Agility

  • Challenges status quo and continuously seeks business improvements
  • Demonstrates the ability to view opportunities and issues from multiple perspectives to arrive at the best possible solution
  • Considers both short and long-term impact of decisions and develops alternative strategies to improve flexibility of thinking
  • Displays conviction to support an idea, while simultaneously recognizing when and if to acquiesce

Insights & Activation

  • Translates shopper, customer insights into actionable category strategies and tactics that drive measurable results
  • Builds compelling in-store excellence (ISE) recommendations, gains customer consensus and executes initiatives (i.e. NPI, joint campaigns, etc.,) to drive category and brand growth
  • Understands key competitor go-to-market strategies and incorporates this information into business plans to win in the market
  • Actively identifies potential execution issues and addresses these with the customers prior to activation

Business Effectiveness

  • Develops, prioritises and implements business strategies based on existing and emerging market conditions
  • Integrates knowledge of the business, market conditions and customer intelligence into business planning process to achieve mutually-profitable growth
  • Rigorously tracks and monitors key performance indicators and adjusts business plans accordingly
  • Actively incorporates relevant Healthcare Compliance Guidelines into business plans and tactics

Knowledge And Skills Required

The successful individual will have excellent business partnering, analytical and communication skills. We\’re seeking talented professionals with a proven track record in FMCG, whether you\’ve driven business growth from the Supplier side or developed strategic partnerships from the Buyer side at a major retailer. As a CDM, you\’ll leverage your commercial acumen to drive sales performance and build collaborative relationships. With a focus on delivering exceptional customer experiences and driving category growth, this role offers a unique opportunity to shape the future of our business

  • A proven track record of strong commercial performance from sales, profitability and share point
  • Can do attitude, proactive and solution orientated, ensuring we capitalize on growth opportunities
  • Strong commercial acumen and excellent numeracy and analytical skills
  • Experience of running a whole account or at least 1 category within a large account
  • Ability to identify sales-driving opportunities and drive business effectiveness
  • Ability to engage your customers and collaborates with Kenvue experts to identify areas of opportunity and alignment to develop strategies that build joint business value
  • Adapt to evolving business conditions and see them as an opportunity to take calculated risks that enhance business outcomes
  • Ability to build and harvest great relationships both internally and externally to achieve strategic business objectives
  • High level of autonomy and enjoy networking to achieve results
  • Excellent verbal and written communication skills, and the ability to write compelling, articulate business cases for new commercial solutions
  • Ability to shape plans and connect with the wider organisation
  • Deliver on key KPI commitments

What’s In It For You

  • Competitive Benefit Package
  • Paid Company Holidays, Volunteer Time, option to buy and sell holiday
  • Learning & Development Opportunities
  • Employee Resource Groups

Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.

Seniority level

  • Seniority level

    Mid-Senior level

Employment type

  • Employment type

    Full-time

Job function

  • Industries

    Personal Care Product Manufacturing

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Customer Development Manager employer: KENVUE

Kenvue is an exceptional employer located in High Wycombe, offering a vibrant work culture where every voice is valued and innovation thrives. With a commitment to employee growth through learning opportunities and a competitive benefits package, Kenvue empowers its team to make a meaningful impact on the lives of millions through its iconic brands. Join us to be part of a diverse global team that prioritises care, collaboration, and excellence.
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Contact Detail:

KENVUE Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Customer Development Manager

✨Tip Number 1

Familiarise yourself with Kenvue's iconic brands like NEUTROGENA and LISTERINE. Understanding their market positioning and customer base will help you tailor your approach during interviews and discussions.

✨Tip Number 2

Network with current or former employees of Kenvue on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations for the Customer Development Manager role.

✨Tip Number 3

Stay updated on the latest trends in the FMCG sector, particularly in personal care products. Being knowledgeable about market dynamics will demonstrate your commitment and readiness to contribute effectively to Kenvue's goals.

✨Tip Number 4

Prepare to discuss specific examples of how you've driven sales performance and built collaborative relationships in previous roles. Highlighting your commercial acumen and ability to influence stakeholders will resonate well with Kenvue's hiring team.

We think you need these skills to ace Customer Development Manager

Commercial Acumen
Analytical Skills
Relationship Management
Sales Forecasting
Negotiation Skills
Strategic Planning
Market Analysis
Communication Skills
Problem-Solving Skills
Project Management
Customer Insights
Collaboration Skills
Adaptability
Performance Tracking
Business Development

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Development Manager role. Focus on your achievements in sales, relationship management, and any experience in FMCG.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for Kenvue's brands and your understanding of their market. Use specific examples from your past roles to demonstrate how you can contribute to their success.

Highlight Key Skills: Emphasise your analytical skills, commercial acumen, and ability to build relationships. Mention any experience with forecasting, spend management, and developing joint business plans, as these are crucial for the role.

Showcase Your Communication Skills: Since excellent verbal and written communication is essential, ensure your application is clear, concise, and free of errors. Consider including examples of persuasive communications you've delivered in previous roles.

How to prepare for a job interview at KENVUE

✨Understand Kenvue's Values

Before your interview, take some time to research Kenvue's core values and mission. Familiarise yourself with their iconic brands and how they prioritise care and science. This will help you align your answers with what the company stands for.

✨Showcase Your Commercial Acumen

As a Customer Development Manager, you'll need strong commercial skills. Be prepared to discuss your previous experiences in driving sales performance and building strategic partnerships. Use specific examples to demonstrate your ability to identify growth opportunities.

✨Prepare for Scenario-Based Questions

Expect scenario-based questions that assess your problem-solving abilities and agility in a fast-paced environment. Think of examples where you've successfully navigated challenges or implemented innovative solutions in your past roles.

✨Highlight Relationship-Building Skills

Kenvue values collaboration and positive relationships. Be ready to share instances where you've built strong partnerships with customers or stakeholders. Emphasise your communication skills and how you've influenced others to achieve common goals.

Customer Development Manager
KENVUE

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