At a Glance
- Tasks: Drive eCommerce sales and build strong customer relationships in a dynamic environment.
- Company: Join Kenvue, a leader in health and beauty with iconic brands.
- Benefits: Enjoy a competitive salary, hybrid work, and opportunities for professional growth.
- Other info: Be part of a diverse team that values innovation and collaboration.
- Why this job: Make an impact in the fast-paced eCommerce sector while working with top brands.
- Qualifications: Experience in retail account management and strong analytical skills required.
The predicted salary is between 54000 - 66000 £ per year.
Kenvue is currently seeking a motivated and driven high-performing individual to join our growing UK eCommerce team as eCommerce Customer Development Manager on a 1-year fixed term contract. Reporting into the Business Unit Head, the primary objective of the eCommerce CDM role is to support delivery of customer revenue targets by driving increased eCommerce sales and winning share across all categories Kenvue plays in.
You will lead the execution of customer sales and marketing programs and have ownership of the customer relationships. This will include influencing & executing shopper strategies, driving assortment, pricing, operational set-up as well as leading customer negotiations and annual business plans.
Key accountabilities:- Internally & externally, the day-to-day lead and owner for your business with responsibilities including: Full accurate forecasting and P&L ownership, delivering on specified business targets (sales, spend and profit targets - INS, TCI, NTS, Net GP).
- Partner with squads, digital teams and commercial strategy teams to identify and execute eCommerce opportunities, keeping the business informed of any progress/challenges and subsequent help needed.
- Ensure we have an ‘outside in’ lens on the business looking at competitor activities in the eCommerce channel and in your account.
- Analyse channel performance, and create plans to optimize top and bottom-line.
- Support eCommerce customer service teams and supply chain to ensure processes are operating efficiently.
- Follow standard methodologies to improve presence on eCommerce websites: actively implementing customer plans, SKU and product detail page improvements, pricing, promotion, etc.
- Stay informed about industry trends and best practices, especially within FMCG e-commerce, health, and beauty sectors.
- Building positive relationships with your key contacts/buyers.
- Designing and executing great business plans including negotiating the implementation.
- Build and lead promotional activities in line with Kenvue corporate guidelines.
- Propose and pilot new e-commerce tactics such as bundling, subscription models, or loyalty programs to drive engagement.
- Identify share of voice opportunities to drive market out-performance.
- Drive excellence in execution of New Product Introductions (NPI) and integrated brand campaigns, ensuring brand visibility and optimising customer engagement.
- Gains stakeholders’ commitment through persistent, yet consultative, selling and leadership techniques.
- Follows the negotiation process to achieve a positive agreement with the customer.
- Embody a growth mindset, with a strong competitive edge to develop plans to win consumers every day – and beat the competition.
- Motivates and encourages peers and others to achieve higher levels of performance.
- Influences a diverse group of stakeholders, at multiple levels, to drive initiatives forward and create strategic vision.
- Constructs and delivers persuasive impactful communications that garner broad support and enthusiasm.
- Develops creative solutions to achieving mutual agreements, while actively managing the impact on the company.
- Challenges status quo and continuously seeks business improvements.
- Demonstrates the ability to view opportunities and issues from multiple perspectives to arrive at the best possible solution.
- Considers both short and long-term impact of decisions and develops alternative strategies to improve flexibility of thinking.
- Displays conviction to support an idea, while simultaneously recognizing when and if to acquiesce.
- Bachelor’s degree or higher.
- Experience in retail account management, sales planning, account development for online customers.
- Previous negotiation experience.
- Ability to drive strategy and change while implementing, analysing and reporting on numerous concurrent projects.
- Ability to navigate well in ambiguity.
- Strong analytical skills.
- Ability to read, manipulate and understand data in order to make effective commercial decisions.
- Highly organised and able to run multiple projects/tasks simultaneously and effectively prioritise projects and tasks.
- High level of autonomy and enjoy networking to achieve results.
- Analytical skills.
- Commercial fundamentals.
- Market assessment and targeting skills.
- Channel understanding and needs identification.
eCommerce Customer Development Manager in Reading employer: Kenvue Inc.
Kenvue Inc. is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture that fosters collaboration and innovation. With hybrid working arrangements based in Reading, employees benefit from a supportive environment that encourages continuous learning and aligns HR practices with business goals, making it an ideal place for those looking to make a meaningful impact in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land eCommerce Customer Development Manager in Reading
✨Get to Know the E-commerce Scene
Dive into online communities where e-commerce enthusiasts hang out, like e-commerce Facebook groups or Reddit forums. You'll get the scoop on job openings and trends that are crucial for landing temporary roles.
✨Attend E-commerce Events and Job Fairs
Keep an eye out for local e-commerce networking events and job fairs. These are golden opportunities to meet hiring managers in person, and you can really showcase your enthusiasm and skills face-to-face.
✨Leverage Seasonal Opportunities
With temporary roles, there's a lot of seasonal hiring in e-commerce, especially around Black Friday and Christmas. Make sure you're applying during these peak times and check if Kenvue Inc. is gearing up for the holiday rush.
✨Get Your Hands Dirty on Platforms
Familiarise yourself with popular e-commerce platforms like Shopify or WooCommerce and maybe even create a little project of your own. Showing practical knowledge will impress potential employers like Kenvue Inc. and demonstrate your commitment to the field.
We think you need these skills to ace eCommerce Customer Development Manager in Reading
Some tips for your application 🫡
Show Off Your E-commerce Savvy:For a role in e-commerce like eCommerce Customer Development Manager at Kenvue Inc., really highlight any experience you have with online retail platforms. Have you worked with Shopify, WooCommerce, or Amazon? Mention these specifics in your CV to show you understand the landscape and the tools of the trade.
Data Skills are a Winner:E-commerce thrives on data. If you've got experience analysing customer behaviour or tracking sales metrics, make sure to weave that into your application. Include any relevant certifications or courses that show your skills in data analysis – this could set you apart!
Catch Their Attention in Your Cover Letter:Since this is a temporary role, your motivation is key. Use your cover letter to convey your enthusiasm for the e-commerce industry and your eagerness to contribute quickly. Let them know how you can hit the ground running – they’ll appreciate your proactiveness!
Keep it Concise and Relevant:Temporary positions often move fast, so keep your CV and cover letter clear and to the point. Focus on the experiences that most directly relate to eCommerce Customer Development Manager at Kenvue Inc.. A tight, well-structured application shows you value their time and makes a good impression right off the bat!
How to prepare for a job interview at Kenvue Inc.
✨Show Off Your E-Commerce Know-How
Don't just tell them you're familiar with e-commerce; bring concrete examples! Talk about specific platforms like Shopify or WooCommerce that you've used, or any success stories from past projects. They'll love hearing about how you've navigated challenges or optimised sales strategies.
✨Be Ready for Real-Time Problem Solving
Expect questions that put you in the hot seat regarding customer experience scenarios or inventory management. They might ask you how you would handle a sudden stock shortage or a spike in demand. Practice thinking on your feet so you can show off your problem-solving chops!
✨Demonstrate Your Flexibility and Adaptability
Since this is a temporary role, it's all about being quick on the uptake. Highlight experiences where you've had to learn on the job or adapt to new systems quickly. They’ll want to see that you can hit the ground running without needing too much hand-holding.
✨Keep Your Digital Toolkit Sharp
Familiarise yourself with the latest e-commerce tools and trends, like SEO practices for online stores or analytics tools like Google Analytics. If you have experience with A/B testing or managing online promotions, be ready to talk about it. This kind of knowledge will set you apart from other candidates!
