At a Glance
- Tasks: Drive sales and build relationships with ASDA for essential health brands.
- Company: Join Kenvue, a leader in daily care with iconic brands like Neutrogena and Listerine.
- Benefits: Enjoy competitive pay, paid holidays, volunteer time, and learning opportunities.
- Other info: Be part of a diverse team making a difference in millions of lives.
- Why this job: Make a real impact in a dynamic role that shapes business strategies.
- Qualifications: Strong commercial skills and experience in FMCG or customer-facing roles.
The predicted salary is between 51750 - 63250 £ per year.
Kenvue is currently seeking to fill the position of Customer Development Manager. We believe in the remarkable power of daily care, rooted in over 100 years of tradition and science, providing iconic brands such as Neutrogena®, Aveeno®, Tylenol®, Listerine®, Johnson’s®, and BAND-AID®.
Our global team consists of over 22,000 diverse and talented employees who are passionate about insights and innovation, dedicated to delivering the best products to our customers. Being a Kenvuer means having the power to impact the lives of millions every day. We prioritise people, care wholeheartedly, earn trust through science, and courageously solve problems.
This position reports to the Senior Customer Development Manager and is based at our Reading office. The Essential Health portfolio is strategically important, and the Grocers represent the largest channel in this category.
What will you do:
- Have direct P+L ownership for ASDA Essential Health brands.
- Deliver specified business targets (sales, spend, and profit targets - INS, TCI, NTS, Net GP).
- Full forecasting and spend management for your business area, making accurate forecasts to your supply team and commercial strategy & planning contacts.
- Build positive and collaborative relationships with key contacts, representing ASDA requirements and business strategy to the Kenvue business.
- Build and lead the total Joint Business Plan to ensure delivery of key metrics for Kenvue & ASDA for long-term, sustainable growth.
What are we looking for:
- Strong commercial acumen and excellent numeracy and analytical skills.
- Experience in the FMCG sphere and prior customer-facing roles are crucial.
- Ability to identify sales-driving opportunities and drive business effectiveness.
- Ability to engage customers and collaborate with Kenvue experts to identify areas of opportunity and alignment to develop strategies that build joint business value.
- Adapt to evolving business conditions and see them as an opportunity to take calculated risks that enhance business outcomes.
- Excellent stakeholder management experience.
What’s in it for you:
- Competitive Benefit Package.
- Paid Company Holidays, Volunteer Time, option to buy and sell holiday.
- Learning & Development Opportunities.
- Employee Resource Groups.
Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Customer Development manager in Reading employer: Kenvue Inc.
Kenvue Inc. is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture that fosters collaboration and innovation. With hybrid working arrangements based in Reading, employees benefit from a supportive environment that encourages continuous learning and aligns HR practices with business goals, making it an ideal place for those looking to make a meaningful impact in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Development manager in Reading
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Kenvue Inc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Kenvue Inc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Development manager in Reading
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Kenvue Inc.:Your cover letter is your chance to shine! Tell us why you want to work at Kenvue Inc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Kenvue Inc.!
How to prepare for a job interview at Kenvue Inc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
