Customer Development Manager in Reading

Kenvue is currently recruiting for the position of Customer Development Manager – Tesco. The role reports to the Sr Customer Development Manager and is based in Reading, Berkshire, United Kingdom.

Responsibilities:

• Delivery of specified business targets (sales, spend and profit targets – INS, TCi, NTS, Net GP).
• Full forecasting and spend management for your category responsibilities, making accurate forecasts to your business team and Commercial Strategy & Planning contacts.
• Responsible for building positive and collaborative relationships with your customers, and representing your customers’ requirements to the Kenvue business.
• Building and supervising a Joint Business Plan with Tesco to ensure delivery of key metrics for Kenvue and the business partner.
• Develop a solid understanding of the market and keep track of market activity to share information regarding changes or new activity in the marketplace.
• Identifies and progresses incremental growth opportunities within your business which is a fast-paced and progressive landscape.
• Supports business improvement projects beyond immediate role responsibilities.

Influence & Impact:

• Gains stakeholders’ commitment through persistent, yet consultative, selling and leadership techniques.
• Follows the negotiation process to achieve a positive agreement with the customer.
• Motivates and encourages peers and others to achieve higher levels of performance.
• Influences a diverse group of stakeholders, at multiple levels, to drive initiatives forward and create strategic vision.
• Constructs and delivers persuasive impactful communications that garner broad support and enthusiasm.
• Develops creative solutions to achieving mutual agreements, while actively managing the impact on the company.

Customer Genius:

• Understands and leverages Kenvue’s strategic business objectives including customer segmentation and retailer life cycle to develop a winning customer plan.
• Leverages understanding of customers, including key decision makers, and the business to optimize account penetration and account management effectiveness.
• Fosters customer partnerships that are relevant, compelling, and differentiated from the competition.
• Has built strong, reciprocal, trusted relationships across organizational and functional boundaries.
• Identifies areas of misalignment between customer and Kenvue and works to mitigate the potential negative business impact.
• Viewed by customer organization and cross-functional partners as a “customer champion” and enabler of productive action.

Agility:

• Challenges status quo and continuously seeks business improvements.
• Demonstrates the ability to view opportunities and issues from multiple perspectives to arrive at the best possible solution.
• Considers both short and long-term impact of decisions and develops alternative strategies to improve flexibility of thinking.
• Displays conviction to support an idea, while simultaneously recognizing when and if to acquiesce.

Insights & Activation:

• Translates shopper, customer insights into actionable category strategies and tactics that drive measurable results.
• Builds compelling in-store excellence (ISE) recommendations, gains customer consensus and executes initiatives (i.e. NPI, joint campaigns, etc.) to drive category and brand growth.
• Understands key competitor go-to-market strategies and incorporates this information into business plans to win in the market.
• Actively identifies potential execution issues and addresses these with the customers prior to activation.

Business Effectiveness:

• Develops, prioritises and implements business strategies based on existing and emerging market conditions.
• Integrates knowledge of the business, market conditions and customer intelligence into the business planning process to achieve mutually-profitable growth.
• Rigorously tracks and monitors key performance indicators and adjusts business plans accordingly.
• Actively incorporates relevant Healthcare Compliance Guidelines into business plans and tactics.

What we are looking for:

• The successful individual will have excellent business partnering, analytical and communication skills.
• You will have experience within the FMCG environment and be able to demonstrate a proven track record of strong commercial performance from sales, profitability and share point.
• Can do attitude, proactive and solution orientated, ensuring we capitalise on growth opportunities.
• Strong commercial acumen and excellent numeracy and analytical skills.
• Experience of running a whole account or at least 1 category within a large account.
• Ability to identify sales-driving opportunities and drive business effectiveness.
• Ability to engage your customers and collaborate with Kenvue experts to identify areas of opportunity and alignment to develop strategies that build joint business value.
• Adapt to evolving business conditions and see them as an opportunity to take calculated risks that enhance business outcomes.
• Ability to build and harvest great relationships both internally and externally to achieve strategic business objectives.
• High level of autonomy and enjoy networking to achieve results.
• Excellent verbal and written communication skills, and the ability to write compelling, articulate business cases for new commercial solutions.
• Ability to shape plans and connect with the wider organisation.
• Deliver on key KPI commitments.

What’s in it for you:

• Competitive Benefit Package.
• Paid Company Holidays, Paid Vacation, Volunteer Time & More!
• Learning & Development Opportunities.
• Employee Resource Groups.

Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.