At a Glance
- Tasks: Be the friendly face that welcomes guests and helps with their orders.
- Company: Join KFC Stonecot Hill, a vibrant team focused on guest experience.
- Benefits: Earn up to £12.21 per hour, enjoy free food, and great discounts.
- Other info: Enjoy comprehensive training and fantastic career advancement opportunities.
- Why this job: Make a real impact by creating memorable experiences for every guest.
- Qualifications: Excellent communication skills and tech-savvy with digital ordering.
The predicted salary is between 12.21 - 12.21 £ per hour.
Responsibilities
You will be the friendly face that makes guests feel instantly welcome.
Answer questions, keep things running smoothly, and help guests with digital orders so nothing slows them down.
Spot and solve problems on the fly, support the team, and raise the bar for great service every day.
Greet every guest with good energy and a real smile – make them feel like they matter the second they walk in.
Know the menu inside out, answer questions, shout out promos, and help guests pick what’s right for them.
Make tech feel easy – help guests use kiosks or the app without making it awkward.
Keep it moving by watching the crowd, reducing wait times, and never letting anyone feel lost or left hanging.
Keep guests informed about their order status.
Handle complaints calmly and fix what you can – and loop in your Team Leader or GM if backup is needed.
Qualifications
- Excellent communication – friendly, clear, and confident with everyone.
- Fast thinker – you don’t freeze when bad things happen; you fix them.
- Tech‑savvy – you know your way around digital ordering and can show guests how it works without stress.
Benefits
- Pay rate: Up to £12.21 per hour.
- Free food and drink on shift.
- 25% staff discount.
- Quarterly, performance‑related bonus.
- Profit sharing scheme (YUM Bucks).
- Comprehensive training and excellent career advancement opportunities.
- Private health care, life assurance, pension contribution scheme, income protection scheme, enhanced maternity pay.
- 28 days holiday (inclusive of bank holidays), with increased entitlement based on years of service.
- Pick n Mix Benefits – convert into your own additional benefits such as gym membership, health screening and travel insurance.
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Team Member - Guest Experience Lead - KFC Stonecot Hill' employer: Kentucky Fried Chicken (KFC)
At Kentucky Fried Chicken (KFC), we pride ourselves on being an excellent employer, offering a vibrant work culture where team members are valued and encouraged to grow. As a Cook, you'll enjoy benefits such as free food during your shifts and staff discounts, all while working in a fast-paced environment that fosters teamwork and personal development. Join us for a rewarding career path where your passion for good food can lead to exciting advancement opportunities.
Contact Details:
Kentucky Fried Chicken (KFC) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Team Member - Guest Experience Lead - KFC Stonecot Hill'
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Kentucky Fried Chicken (KFC). It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Kentucky Fried Chicken (KFC)
Don't be shy about reaching out to Kentucky Fried Chicken (KFC) directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Team Member - Guest Experience Lead - KFC Stonecot Hill'
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Kentucky Fried Chicken (KFC) and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Kentucky Fried Chicken (KFC)
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
