At a Glance
- Tasks: Be the friendly face of KFC, ensuring every guest has a great experience.
- Company: Join KFC, a vibrant team focused on guest satisfaction and inclusivity.
- Benefits: Enjoy 25% off food, bonuses, health care, and flexible benefits.
- Other info: Diverse team culture with strong career growth opportunities.
- Why this job: Make a difference in guests' days while developing your skills in a fun environment.
- Qualifications: Great communication skills and a knack for problem-solving under pressure.
The predicted salary is between 12.21 - 12.21 £ per hour.
Become the welcoming face of KFC, creating a positive experience for every guest.
Responsibilities
- Greet guests with a welcoming energy and genuine smile.
- Answer menu questions, promote specials, and help guests choose items.
- Assist guests using kiosks or the app, simplifying digital ordering.
- Monitor crowd flow, reduce wait times, and keep guests informed of order status.
- Resolve complaints calmly; involve Team Leader or GM when additional support is needed.
- Support the team and help elevate service standards daily.
Qualifications
- Excellent communication skills – friendly, clear, and confident with everyone.
- Quick‑thinking and capable of solving problems under pressure.
- Tech‑savvy: comfortable with digital ordering systems and able to guide guests.
- Team player who supports colleagues and the overall service.
Benefits
- 25% staff discount on food and drinks.
- Quarterly performance‑related bonus.
- Profit‑sharing scheme (YUMBucks).
- Comprehensive training and strong career advancement opportunities.
- Private health care and life assurance.
- Pension contribution scheme.
- Income protection scheme.
- Enhanced maternity pay.
- 28days holiday, inclusive of bank holidays; additional entitlement based on years of service.
- Pickn Mix benefits – customise your plan (e. g. gym membership, health screening, travel insurance).
- Free food and drink on shift.
Everyone is welcome regardless of background; we value diversity and inclusion.
#J-18808-Ljbffr
Contact Details:
Kentucky Fried Chicken (KFC) Recruitment Team
We think you need these skills to ace Team Member - Guest Experience Lead - KFC - Harlow Express Demipower Limited
Excellent Communication Skills
Problem-Solving Skills
Tech-Savvy
Customer Service Skills
Teamwork
Quick-Thinking
Digital Ordering Systems
