At a Glance
- Tasks: Be the friendly face that welcomes guests and helps with their orders.
- Company: Join KFC, a beloved brand serving communities since 1939.
- Benefits: Earn up to £12.21, enjoy free food, and get a 25% staff discount.
- Other info: Dynamic environment with opportunities for growth and development.
- Why this job: Kickstart your leadership career while having fun and making people smile.
- Qualifications: Great communication skills and a knack for problem-solving.
Overview
WELCOME TO KFC. HOME OF THE REAL ONES. We sell the world\'s best chicken. We\'ve done it for a long old time - since 1939, when the idea of finger lickin\' good chicken popped into our Colonel\'s head. Now, we proudly serve 1000+ communities across the UK and Ireland, bringing the grit, pride and iconic reputation that started in Kentucky all those years ago. People who are original. Individual. Fresh. We come to work to be ourselves, and to make something of ourselves. We bring the graft and the laughs every day - building our own community, as we serve our original recipe chicken to the ones, we\\\'re in. In our place, ambition grows. Careers build. Potential goes further. Our doors are open, and they can take you anywhere. If you join our team, we only ask one thing. That you be you. Because that makes us, us.
Note: The original text included informal company messaging; this has been retained in the overview text above, while keeping to allowed HTML formatting.
About the role
You\\\'ll be the friendly face that makes guests feel instantly welcome—answering questions, keeping things running smoothly, and helping folks with digital orders so nothing slows them down. You\\\'ll also spot and solve problems on the fly, support the team, and help raise the bar for great service every day.
Responsibilities
- Welcome first, always. Greet every guest with good energy and a real smile - make them feel like they matter the second they walk in.
- Know the menu inside out. Answer questions, shout out promos, and help guests pick what\\\'s right for them.
- Make tech feel easy. Help guests use kiosks or the app without making it awkward. Show them how to customise and order like a pro.
- Keep it moving. Watch the crowd, reduce wait times, and never let anyone feel lost or left hanging. Let them know what\\\'s happening with their order.
- Handle complaints like a pro. Listen, stay calm, fix what you can—and loop in your Team Leader or GM if it needs backup.
What we\\\'d love from you
- Talk the talk. Great communication - friendly, clear, and confident with everyone.
- Think fast. You don\\\'t freeze when stuff goes wrong - you fix it.
- Tech savvy. You know your way around digital ordering and can show guests how it works without stress.
What\\\'s in it for you
- Pay rate: Up to £12.21
- Take the first step toward a rewarding leadership career.
- Free food and drink on shift
- 25% staff discount
Team Member - Guest Experience Lead in Leeds employer: Kentucky Fried Chicken (KFC)
At KFC, we pride ourselves on being a vibrant and inclusive workplace where individuality is celebrated. As a Team Member - Guest Experience Lead, you'll not only enjoy competitive pay and free meals during your shifts but also benefit from a supportive culture that encourages personal growth and career advancement. Join us in creating memorable experiences for our guests while being part of a community that values your unique contributions.
Contact Details:
Kentucky Fried Chicken (KFC) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Team Member - Guest Experience Lead in Leeds
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Kentucky Fried Chicken (KFC). It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Kentucky Fried Chicken (KFC)
Don't be shy about reaching out to Kentucky Fried Chicken (KFC) directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Team Member - Guest Experience Lead in Leeds
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Kentucky Fried Chicken (KFC) and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Kentucky Fried Chicken (KFC)
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
