At a Glance
- Tasks: Be the friendly face welcoming guests and helping with their orders.
- Company: Join KFC, a place where everyone is valued and encouraged to be themselves.
- Benefits: Enjoy up to £12.21 per hour, free food on shift, and a 25% staff discount.
- Other info: We celebrate diversity and invest in your potential for growth.
- Why this job: This role offers a chance to build a career while making a real impact on guest experiences.
- Qualifications: No specific qualifications needed, just a positive attitude and willingness to learn.
Overview
Welcome first, always. Greet every guest with good energy and a real smile - make them feel like they matter the second they walk in.
Know the menu inside out. Answer questions, shout out promos, and help guests pick what\'s right for them.
Make tech feel easy. Help guests use kiosks or the app without making it awkward. Show them how to customise and order like a pro.
Keep it moving. Watch the crowd, reduce wait times, and never let anyone feel lost or left hanging. Let them know what\'s happening with their order.
Handle complaints like a pro. Listen up, stay calm, fix what you can - and loop in your Team Leader or GM if it needs backup.
About the Role
You\'ll be the friendly face that makes guests feel instantly welcome - answering questions, keeping things running smoothly, and helping folks with digital orders so nothing slows them down. You\'ll also spot and solve problems on the fly, support the team, and help raise the bar for great service every day.
What You\'ll Spend Your Time Doing
KEEPING IT REAL We don\'t hire staff - we hire people. People with real lives and aspirations, building real careers. Each of us has something special to add to the mix we call work, and we\'ll always encourage you to add your perspective.
See, at KFC, everyone\'s welcome - whatever your background, and whatever future you\'re creating. We\'ll look out for you because you\'re one of us, not because you work for us. We\'ll invest in your potential, because it\'s what we\'ve always done. But most of all, we\'ll give you the freedom to be you, wherever (and whoever) you happen to be.
WHAT\'S IN IT FOR YOU: We offer benefits that make your life that little bit easier, because we know the juggle is real.
- Pay rate: Up to £12.21
- Take the first step toward a rewarding leadership career.
- Free food and drink on shift
- 25% staff discount
Team Member - Guest Experience Lead in Exeter employer: Kentucky Fried Chicken (KFC)
At KFC, we pride ourselves on being an exceptional employer that values individuality and fosters a supportive work culture. As a Team Member - Guest Experience Lead, you'll enjoy competitive pay, free meals during shifts, and a generous staff discount, all while being part of a team that encourages personal growth and celebrates diverse backgrounds. Join us in creating memorable experiences for our guests while building a rewarding career in a vibrant environment.
Contact Detail:
Kentucky Fried Chicken (KFC) Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Team Member - Guest Experience Lead in Exeter
✨Tip Number 1
Show your enthusiasm for guest experience during the interview. Share specific examples of how you've made customers feel welcome in previous roles, as this aligns perfectly with what we're looking for.
✨Tip Number 2
Familiarise yourself with our menu and any current promotions before your interview. Being able to discuss these confidently will demonstrate your commitment to understanding our brand and enhancing guest experiences.
✨Tip Number 3
Practice handling common customer complaints in a calm and effective manner. We value problem-solving skills, so showing that you can manage difficult situations will set you apart from other candidates.
✨Tip Number 4
Highlight any experience you have with technology, especially if you've helped others use digital tools. This is crucial for the role, and demonstrating your tech-savviness will make you a strong candidate.
We think you need these skills to ace Team Member - Guest Experience Lead in Exeter
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand what KFC is looking for in a Team Member - Guest Experience Lead. Highlight key responsibilities and required skills in your application.
Showcase Relevant Experience:In your CV and cover letter, emphasise any previous experience in customer service or hospitality. Use specific examples that demonstrate your ability to greet guests warmly, handle complaints, and manage digital orders.
Personalise Your Application:Make your application stand out by personalising it. Mention why you want to work at KFC specifically and how your values align with their commitment to creating a welcoming environment.
Proofread Your Documents:Before submitting your application, thoroughly proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that your documents are clear and professional.
How to prepare for a job interview at Kentucky Fried Chicken (KFC)
✨Show Your Enthusiasm
As a Guest Experience Lead, your energy is key. Make sure to convey your passion for customer service during the interview. Smile, maintain eye contact, and express genuine excitement about the role and the company.
✨Know the Menu Inside Out
Familiarise yourself with the menu and any current promotions before the interview. Being able to discuss specific items and how you would recommend them to guests will demonstrate your preparedness and enthusiasm for the role.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've handled complaints or difficult situations in the past. Highlight your ability to stay calm under pressure and how you can effectively communicate solutions to guests.
✨Practice Tech Savviness
Since you'll be helping guests with digital orders, be ready to discuss your comfort level with technology. Share any experiences where you've helped others navigate tech, showing that you can make it easy and approachable for guests.
