Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly face that welcomes guests and helps with their orders.
- Company: Join KFC, a beloved brand serving delicious chicken since 1939.
- Benefits: Enjoy up to £12.21 per hour, free food on shift, and a 25% staff discount.
- Why this job: Build your career in a fun, supportive environment where you can be yourself.
- Qualifications: Great communication skills and tech-savvy; no prior experience needed.
- Other info: We value individuality and encourage you to bring your unique perspective.
Welcome first, always. Greet every guest with good energy and a real smile – make them feel like they matter the second they walk in.
Know the menu inside out. Answer questions, shout out promos, and help guests pick what\’s right for them.
Make tech feel easy. Help guests use kiosks or the app without making it awkward. Show them how to customise and order like a pro.
Keep it moving. Watch the crowd, reduce wait times, and never let anyone feel lost or left hanging. Let them know what\’s happening with their order.
Handle complaints like a pro. Listen up, stay calm, fix what you can – and loop in your Team Leader or GM if it needs backup.
WHAT WE\’D LOVE FROM YOU
- Talk the talk. Great communication – friendly, clear, and confident with everyone.
- Think fast. You don\’t freeze when stuff goes wrong – you fix it.
- Tech savvy. You know your way around digital ordering and can show guests how it works without stress.
WELCOME TO KFC. HOME OF THE REAL ONES.
We sell the world\’s best chicken. We\’ve done it for a long old time – since 1939, when the idea of finger lickin\’ good chicken popped into our Colonel\’s head. Now, we proudly serve 1000+ communities across the UK and Ireland, bringing the grit, pride and iconic reputation that started in Kentucky all those years ago.
People who are original. Individual. Fresh. We come to work to be ourselves, and to make something of ourselves. We bring the graft and the laughs every day – building our own community, as we serve our original recipe chicken to the ones, we\’re in.
In our place, ambition grows. Careers build. Potential goes further. Our doors are open, and they can take you anywhere.
If you join our team, we only ask one thing. That you be you. Because that makes us, us.
Sounds good? Great. Here\’s more about the job.
ABOUT THE ROLE
You\’ll be the friendly face that makes guests feel instantly welcome – answering questions, keeping things running smoothly, and helping folks with digital orders so nothing slows them down. You\’ll also spot and solve problems on the fly, support the team, and help raise the bar for great service every day.
WHAT WILL YOU SPEND YOUR TIME DOING?
KEEPING IT REAL
We don\’t hire staff – we hire people. People with real lives and aspirations, building real careers. Each of us has something special to add to the mix we call work, and we\’ll always encourage you to add your perspective.
See, at KFC, everyone\’s welcome – whatever your background, and whatever future you\’re creating. We\’ll look out for you because you\’re one of us, not because you work for us. We\’ll invest in your potential, because it\’s what we\’ve always done. But most of all, we\’ll give you the freedom to be you, wherever (and whoever) you happen to be.
WHAT\’S IN IT FOR YOU
- Pay rate: Up to £12.21
- Take the first step toward a rewarding leadership career.
- Free food and drink on shift
- 25% staff discount
#J-18808-Ljbffr
Team Member - Guest Experience Lead employer: Kentucky Fried Chicken (KFC)
Contact Detail:
Kentucky Fried Chicken (KFC) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Member - Guest Experience Lead
✨Tip Number 1
Familiarise yourself with KFC's menu and promotions before your interview. Being able to discuss specific items and current offers shows your enthusiasm for the role and helps you connect with the team.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in a friendly manner. This will help you become more confident in greeting guests and answering their questions effectively.
✨Tip Number 3
Get comfortable with digital ordering systems by using similar apps or kiosks. Familiarity with technology will allow you to assist guests seamlessly, making their experience smoother and more enjoyable.
✨Tip Number 4
Think about scenarios where you might need to handle complaints and how you would approach them. Being prepared with solutions will demonstrate your problem-solving skills and calmness under pressure.
We think you need these skills to ace Team Member - Guest Experience Lead
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what KFC is looking for in a Team Member - Guest Experience Lead. Highlight key responsibilities and required skills, such as communication and tech-savviness.
Tailor Your CV: Make sure your CV reflects relevant experience and skills that align with the job requirements. Emphasise any previous roles where you provided excellent customer service or handled complaints effectively.
Craft a Strong Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention specific examples of how you've made guests feel welcome in past positions and your ability to handle tech-related tasks.
Showcase Your Communication Skills: In both your CV and cover letter, demonstrate your strong communication skills. Use friendly and clear language, and consider including a brief anecdote that illustrates your ability to connect with customers.
How to prepare for a job interview at Kentucky Fried Chicken (KFC)
✨Show Your Enthusiasm
Make sure to convey your excitement about the role and the company. A genuine smile and positive energy can go a long way in making a great first impression.
✨Know the Menu Inside Out
Familiarise yourself with the menu and any current promotions. Being able to answer questions confidently will demonstrate your commitment and readiness for the role.
✨Demonstrate Tech Savviness
Be prepared to discuss your experience with digital ordering systems. Show that you can help guests navigate kiosks or apps easily, which is crucial for this position.
✨Practice Problem-Solving Scenarios
Think of examples where you've successfully handled complaints or resolved issues. This will showcase your ability to think on your feet and maintain a calm demeanour under pressure.