At a Glance
- Tasks: Support our restaurants and enhance customer experience through insights and strategies.
- Company: Join KFC, a beloved brand serving communities since 1939.
- Benefits: Be part of a supportive team with opportunities for growth and development.
- Other info: Join a vibrant culture where being yourself is celebrated.
- Why this job: Make a real impact in a dynamic marketing team at an iconic brand.
- Qualifications: Experience in customer insights and a passion for marketing.
The predicted salary is between 9.9 - 12.1 £ per hour.
WELCOME TO KFC, HOME OF THE REAL ONES.
We sell the world’s best chicken.
Seriously.
And we’ve done it since 1939, when the idea of crispy, original recipe chicken took Kentucky by storm.
Now, we’re proud to serve 1000+ communities across the UK and Ireland, bringing the grit, pride and iconic reputation that we started with, all those years ago.
Across the Restaurant Support Centre (RSC), we come to work to be ourselves, and to make something of ourselves.
We want to see our potential go that little bit further, as part of one of the world’s most iconic brands.
What’s the gig?
Well, you support our restaurants — and we’ll support you every step of the way.
Simple.
Our doors are open — and they can take you anywhere.
All we ask is that you be you.
Because that makes us, us.
Sound good?
Great.
Let’s find out about that job.
THE TEAM Our Marketing team is a 50-strong crew of bold thinkers, culture shapers and creative doers, from Brand and Digital to Strategy, Food Quality and Innovation.
We’re here to keep KFC at the heart of culture across the UK
Customer Experience Insights Manager in Surrey employer: Kentucky Fried Chicken (KFC)
KFC is an excellent employer that prioritises a vibrant work culture and employee development, making it an ideal place for those passionate about the hospitality industry. With opportunities for growth and a focus on teamwork, you will thrive in a supportive environment where your contributions directly enhance guest experiences. Located in the UK, KFC offers a dynamic setting that encourages innovation and excellence in service.
Contact Details:
Kentucky Fried Chicken (KFC) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Insights Manager in Surrey
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Kentucky Fried Chicken (KFC). Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Kentucky Fried Chicken (KFC) before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Experience Insights Manager in Surrey
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Kentucky Fried Chicken (KFC):Your cover letter is your chance to shine! Tell us why you want to work at Kentucky Fried Chicken (KFC) specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Kentucky Fried Chicken (KFC)!
How to prepare for a job interview at Kentucky Fried Chicken (KFC)
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
