Restaurant General Manager in Ruislip

Restaurant General Manager

Welcome to KFC. Home of the real ones.

We sell the world’s best chicken. We’ve done it for a long time — since 1939. Now we proudly serve 1000+ communities across the UK and Ireland, bringing the grit, pride and iconic reputation that started in Kentucky all those years ago.

People who are original, individual and fresh. We come to work to be ourselves and to make something of ourselves. We bring the grit and laughs every day — building our own community as we serve our original recipe chicken.

In our place, ambition grows. Careers build. Potential goes further. Our doors are open; they can take you anywhere.

Because we ask only one thing: that you be you.

About the role

As a Restaurant General Manager you lead from the front and take full ownership of your restaurant. You’re accountable for performance, people, culture and results, ensuring the restaurant delivers brilliant guest experiences while building a high‑performing, future‑ready team.

What will you spend your time doing?

• Lead like you mean it. Take full ownership of the restaurant, leading performance, culture and standards with confidence. Make sound decisions that deliver results today while supporting long‑term success, stay accountable for outcomes, and remain calm and decisive during busy or challenging periods.
• Deliver through others. Build and lead a high‑performing leadership team, developing people through regular coaching and feedback. Delegate with confidence to create ownership at all levels, and recognise great performance to drive results and a positive culture.
• Unleash potential. Attract and develop great people, recruiting diverse talent with the potential to grow. Build strong relationships, identify future leaders early and create clear development and progression pathways that strengthen the team for the long term.
• Execute with focus. Keep the restaurant running smoothly and efficiently by setting clear priorities, maintaining strong operational standards and planning labour and stock effectively. Proactively remove any barriers that could impact performance or results.
• Fuel exceptional restaurant experiences. Deliver a great guest experience by leading your team to provide fast, friendly and consistent service. Use feedback to continually improve, make every guest feel welcome and empower your team to resolve customer concerns confidently and professionally.
• Shape the future. Shape the restaurant’s future by leading your team confidently through change, embracing new ways of working and using insight to drive improvement. Work closely with your Area Coach to identify opportunities, plan ahead and deliver long‑term business success.

What we love from you

• You lead from the front and set the standard every day.
• You build trust, handle tough conversations well and bring the best out of people.
• You run a tight, compliant operation without losing sight of the guest.
• You’re commercially aware and confident owning KPIs, costs, and profitability.
• You stay calm under pressure and thrive in fast‑paced environments.
• You genuinely care — about people, food and doing things the right way.

What’s in it for you

We offer benefits that make life a little easier:

• Quarterly bonus that rewards the hustle
• Extra holiday – more time to recharge
• Life assurance – we’ve got you covered
• Free chicken & chips every shift
• 25% staff discount
• Gym discounts to keep you moving
• 200+ high‑street perks & cashback
• Wellbeing support that actually helps

KFC for everyone

Every applicant — regardless of age, background, ethnicity, gender, ability, religion or sexual orientation — has an equal opportunity at KFC. We actively encourage applications from underrepresented groups. If you need additional support during the recruitment process, just let us know — we’re here to help you be the real you.

If you’d like any additional support with your application, have a disability or condition that may affect your performance during the recruitment process, or have any other requirements — just let us know. We’ll be there to help you be the real you.

Ready?

We hope so. If you’re ready to be part of our community, now’s the time to apply. Worried you aren’t ticking all the boxes? Don’t — we’d still love to hear from you.

* We do things a little differently here. Some of our restaurants are run by KFC directly (our Equity team), while others are owned by our amazing franchise partners. So, things like benefits might vary a bit depending on where you work – but the heart, the culture and that finger‑lickin’ feeling? That’s the same wherever you join us.