At a Glance
- Tasks: Craft and adapt communications while influencing stakeholders in a fast-paced environment.
- Company: Join a dynamic restaurant group with a focus on clear communication and teamwork.
- Benefits: Enjoy hybrid working, generous pension contributions, and early finishes on Fridays.
- Other info: Opportunity to work closely with senior leaders and manage exciting events.
- Why this job: Make a real impact by simplifying complex information for restaurant teams.
- Qualifications: Experience in operational communications and strong stakeholder management skills.
The predicted salary is between 40000 - 50000 £ per year.
This role is ideal for someone who thrives in a fast‑moving, high‑accountability environment, where fixed operational deadlines demand exceptional planning, organisation and resilience. You will influence stakeholders, shape priorities, craft and adapt communications, and help the business communicate change in a way that is clear, simple and actionable for restaurant teams. A shared out‑of‑hours on‑call rota is included to support urgent operational communications when needed.
Responsibilities
- Influence stakeholders and shape priorities while crafting and adapting communications.
- Participate in a shared out‑of‑hours on‑call rota to support urgent operational communications.
- Build trusted relationships with restaurant teams and ensure communications are understood and acted upon.
- Translate complex operational information into simple, actionable communications.
- Manage communication governance, planning processes and operational delivery calendars.
- Use insight and feedback to continuously improve communication effectiveness.
- Collaborate with senior leaders to elevate their voice and support internal and external communications.
- Plan and coordinate large events and celebrations for teams.
- Present, facilitate planning sessions, and work closely with senior leadership teams.
Qualifications & Experience
- Significant experience in internal, operational or field communications within a fast‑paced, multi‑site business.
- Experience working with frontline audiences in hospitality, retail, leisure, franchise or similar operational environments.
- Experience leading complex cross‑functional delivery involving multiple stakeholders, competing priorities and fixed deadlines.
- Proven experience influencing senior stakeholders and confidently challenging priorities where appropriate.
- Experience translating complex operational information into simple, actionable communications.
- Experience managing communication governance, planning processes or operational delivery calendars.
- Experience using insight and feedback to improve communication effectiveness.
- Outstanding writing and editing skills, with the ability to adapt tone and style for different audiences.
- Exceptional organisation and project management skills, managing multiple overlapping deadlines without losing attention to detail.
- Strong stakeholder management and influencing skills, including the confidence to challenge constructively and build consensus.
- Excellent operational judgement, assessing what frontline teams need to know.
- Ability to simplify complexity into practical actions.
- Resilient, calm and adaptable under pressure.
- High attention to detail and commitment to delivering accurate communications on time.
- Comfortable presenting, facilitating planning sessions and working with senior leadership teams.
- Strong Microsoft365 skills, particularly PowerPoint, Word, Outlook and Teams.
- Experience in planning and execution of videography projects is ideal.
Benefits
- Hybrid working from Woking RSC; remote based with occasional visits required.
- Up to 11% company pension contributions.
- Fri‑Yay finishes at 1pm every Friday.
- 25 days holiday (plus).
Restaurant Communications Manager (12 Month FTC) employer: Kentucky Fried Chicken (KFC)
At Kentucky Fried Chicken (KFC), we pride ourselves on being an excellent employer, offering a vibrant work culture where team members are valued and encouraged to grow. As a Cook, you'll enjoy benefits such as free food during your shifts and staff discounts, all while working in a fast-paced environment that fosters teamwork and personal development. Join us for a rewarding career path where your passion for good food can lead to exciting advancement opportunities.
Contact Details:
Kentucky Fried Chicken (KFC) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Restaurant Communications Manager (12 Month FTC)
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Kentucky Fried Chicken (KFC). It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Kentucky Fried Chicken (KFC)
Don't be shy about reaching out to Kentucky Fried Chicken (KFC) directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Restaurant Communications Manager (12 Month FTC)
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Kentucky Fried Chicken (KFC) and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Kentucky Fried Chicken (KFC)
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
