Team Leader in Ipswich

Have you got what it takes to be the Colonel’s next apprentice? A warm southern welcome to Kentucky Fried Chicken. Our world-famous chicken restaurant brand all started with one cook, Colonel Harland Sanders, who created a finger lickin’ good recipe more than 75 years ago. He started travelling by car to different restaurants and cooked his fried chicken on the spot for restaurant owners. Legend has it that Colonel Sanders heard 1009 “No’s” before he heard his first yes. The Colonel’s story still inspires us today. It reminds us how grit, perseverance, dedication and ambition along with hard work can create success; regardless of your age or where you come from.

Our Restaurant Culture: It’s our ‘other’ secret. The Colonel has taught us that there is a Right Way to do things. We lead with the heart and we care hard about making our team members feel part of the family and have fun while we are at it. We’re a people business that happens to serve chicken and chips. We care hard about you, your development and your journey with us. In return we’ll ask you to roll up your sleeves, get stuck in and treat our guests as family.

What We Can Offer You: A career with KFC offers much more than just fantastic earning potential. You’ll receive comprehensive training and excellent opportunities to grow your career. Not only that we encourage our teams to have fun together too so expect some social nights out and team pots that can be spent on social events throughout the year.

• A competitive hourly rate and paid holidays
• 25% staff discount
• Free meal whilst working
• Flexible scheduling
• Workplace Pension Scheme
• Full training and induction of the KFC way of working
• Opportunities for training, development and promotion

About the Apprenticeship: Graduates of the Level 3 Hospitality Supervisor Apprenticeship will learn all about the Hospitality Industry, develop and sharpen your leadership skills and gain a nationally recognised qualification, all without compromising your salary. You will earn good money while you learn. The apprenticeship is a structured learner & employer focused development programme designed to create opportunities for lifelong knowledge, skills and behaviours within the hospitality industry. Your training will be delivered every 4-6 weeks either via face‑to‑face visits in restaurant, remotely over telephone or via Skype preparing you for your End Point assessment. With the right attitude, Team Members can carve out a steady career with the brand progressing to Team Leader through to Restaurant General Manager with the potential to progress to Head Office opportunities.

More About the Role: As a Team Leader you will be the Restaurant General Manager (RGM) “wingman” or woman supporting the RGM with leading and developing a diverse team and culture within the restaurant. We encourage you to be your own authentic self, whom may love Chicken & Chips, but above all else, you will have a guest first mindset with the autonomy to run the restaurant as if it were yours. Your daily duties will include:

• Our People – caring about each team member’s personal growth, development and supporting them on the right way to do things.
• Satisfied Guest – leading by example and training the team to be ‘guest maniacs’ serving accurate, hot meals with a friendly smile.
• Make it Right – resolving any guest experience issues, reviewing feedback with management and continually improving service quality.
• Sales – planning for community events, direct competition and other opportunities to increase sales.
• Business Analysis – supporting the RGM with profit analysis, understanding what drives sales and leveraging data to elevate targets.
• Cost Control – controlling costs including people deployment and ensuring target adherence.
• Cash Handling & Banking – ensuring best practice around all cash handling and in‑store banking procedures.
• Administrative Support – assisting the RGM with daily paperwork and inventory control, ensuring supply levels are maintained and deliveries validated.

What We’d Love From You: If you have some, or a lot of experience, and you are cluckin’ excited to join KFC, apply now… there might just be a seat for you at the Colonel’s table.

Our Core Values: Integrity – Being open, honest and responsible, treating colleagues and guests with trust and respect. Southern Hospitality – Opening our doors to everyone, making a spare seat and sharing buckets of goodwill. Authenticity – Bringing your real self to work, embracing individuality and diversity while keeping our food true to Kentucky roots. Grit – Courage, conviction and learning from mistakes, striving for greatness and boldness. Hard Work – Delivering hand‑breaded, finger‑lickin’ good chicken every day, doing things right. Generosity – Giving back to communities and ensuring guests and teams feel valued.

Wellbeing of Our Teams: The wellbeing of our teams in restaurant is our number 1 priority. We’ve put new measures in line with government guidelines: increased sanitisation & hand washing, reduced number of people on a shift, zones clearly marked out to maintain social distancing, screens at Drive‑through windows and the Front Counter, and provision of gloves and masks.