At a Glance
- Tasks: Lead frontline operations and deliver exceptional visitor experiences at a historic site.
- Company: Kents Cavern, a top-rated heritage attraction in Devon.
- Benefits: Hands-on role with opportunities for training and personal development.
- Other info: Dynamic environment with a focus on teamwork and visitor engagement.
- Why this job: Be part of an exciting team that brings history to life for visitors.
- Qualifications: Strong organisational skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
About Us
Kents Cavern is one of Britain’s most important prehistoric sites and a leading heritage attraction, proudly recognised as the number 1 thing to do in Devon on TripAdvisor. We are committed to delivering outstanding, memorable experiences for every visitor, combining history, storytelling, and exceptional customer service.
The Opportunity
We are looking for a highly organised, hands‑on Visitor Experience Manager to lead our frontline operations and ensure the smooth day‑to‑day delivery of an exceptional visitor experience. This is a practical and immersive role. You will be actively involved in all areas of the business, developing a deep understanding of our offer. As part of this, you will train as a tour guide, becoming confident in delivering tours and supporting the team during busy periods. You will take ownership of staffing, rotas, visitor flow, and customer experience across all touchpoints onsite, online, and over the phone, ensuring the operation runs efficiently, safely, and to consistently high standards.
What You’ll Be Responsible For
- Leadership
Visitor Experience Manager in Cornwall employer: Kents Cavern
Kents Cavern is an exceptional employer that values its team members and fosters a vibrant work culture centred around heritage and customer engagement. With opportunities for personal growth through hands-on training as a tour guide and a commitment to delivering memorable experiences, employees can thrive in a supportive environment that encourages creativity and teamwork. Located in the stunning Devon countryside, working here means being part of a passionate community dedicated to preserving history while providing outstanding service.
StudySmarter Expert Advice🤫
We think this is how you could land Visitor Experience Manager in Cornwall
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Kents Cavern. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Kents Cavern
Don't be shy about reaching out to Kents Cavern directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Visitor Experience Manager in Cornwall
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Kents Cavern and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Kents Cavern
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
