At a Glance
- Tasks: Support IT troubleshooting, live events, and digital systems at Kent Students’ Union.
- Company: Kent Students’ Union, enhancing student experiences through technology.
- Benefits: £30,093 salary, 37 days annual leave, and hybrid working options.
- Other info: Fast-paced environment with opportunities for hands-on learning and growth.
- Why this job: Join a dynamic team and make a real impact on student life.
- Qualifications: Experience in IT support and strong customer service skills required.
The predicted salary is between 30093 - 30093 € per year.
Kent Students’ Union – Canterbury
£30,093 pa
35 hours per week (full time position)
37 days’ annual leave (including bank holidays)
Hybrid working – minimum of 3 days in office
About the role
Looking for something more varied than a typical IT support role? At Kent Students’ Union, technology supports everything from live events and venues to retail systems and digital platforms. We’re looking for a Technical Support Coordinator to help deliver this. This is a varied and practical role supporting everything from IT troubleshooting to live events, AV systems and EPOS/till operations across our venues and outlets.
Key responsibilities
- Provide first-line IT support (hardware, software, user support)
- Support live events (sound, lighting, staging, setup)
- Maintain and support EPOS/till systems and payment technology
- Support venues, retail outlets and digital systems
- Coordinate technical equipment, resources and student staff
- Assist with infrastructure maintenance and system updates
What we’re looking for
- Experience in IT support or technical environments
- Experience troubleshooting hardware and software issues
- Interest or experience in AV, events or live production
- Strong customer service and communication skills
- Ability to work in a fast-paced, hands-on role
About us
Kent Students’ Union supports students at the University of Kent through a wide range of services, including student groups, support services, student voice, venues, retail, events and digital platforms. Technology plays a key role in delivering these services and enhancing the student experience.
Apply
To apply, please visit
Technical Support Coordinator in Kent employer: Kent Students' Union
Kent Students’ Union is an exceptional employer that fosters a dynamic and inclusive work culture, offering a unique opportunity for a Technical Support Coordinator to engage in diverse tasks from IT support to live event coordination. With generous benefits including 37 days of annual leave and hybrid working arrangements, employees are encouraged to grow and develop their skills in a supportive environment that prioritises student engagement and technological innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Coordinator in Kent
✨Tip Number 1
Network like a pro! Reach out to current employees at Kent Students’ Union on LinkedIn or other platforms. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Show off your skills! If you have experience with AV systems or IT troubleshooting, prepare some examples to discuss during interviews. Real-life scenarios can really impress the hiring team.
✨Tip Number 3
Be ready for hands-on tasks! Since this role is practical, you might be asked to demonstrate your technical skills on the spot. Brush up on your troubleshooting techniques and be prepared to think on your feet.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the Kent Students’ Union team.
We think you need these skills to ace Technical Support Coordinator in Kent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in IT support and any relevant technical skills. We want to see how your background fits with the role of Technical Support Coordinator, so don’t be shy about showcasing your troubleshooting prowess!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how your skills align with our needs. We love seeing genuine enthusiasm for technology and events, so let that passion come through.
Show Off Your Customer Service Skills:Since this role involves a lot of interaction with students and staff, make sure to highlight your customer service experience. We’re looking for someone who can communicate effectively and handle issues with a smile, so share examples of how you’ve done this in the past.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our organisation there. We can’t wait to hear from you!
How to prepare for a job interview at Kent Students' Union
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around IT troubleshooting and AV systems. Familiarise yourself with common hardware and software issues, as well as the specific technologies used by Kent Students’ Union.
✨Show Off Your Customer Service Skills
Since this role involves a lot of interaction with students and staff, be ready to demonstrate your strong communication skills. Think of examples where you've provided excellent customer service or resolved conflicts effectively.
✨Prepare for Practical Scenarios
Expect to face practical questions or scenarios during the interview. Be prepared to discuss how you would handle live event setups or troubleshoot a technical issue on the spot. Practice makes perfect!
✨Highlight Your Teamwork Experience
This role requires coordination with student staff and other teams. Share experiences where you've successfully worked in a team environment, especially in fast-paced situations, to show that you're a great fit for their collaborative culture.
