At a Glance
- Tasks: Provide comprehensive support in financial aid, billing, and student services.
- Company: Join Kent State University, a diverse and inclusive community.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Flexible hours with opportunities for growth and teamwork.
- Why this job: Make a real difference in students' lives while enhancing your skills.
- Qualifications: Bachelor’s degree and experience in financial aid or student services.
The predicted salary is between 42357 - 42357 £ per year.
Physical Location: Kent Campus - Kent, OH
Salary: $42,357
Basic Function: To provide customer service in a comprehensive student service unit that provides integrated cross-functional service in the areas of registration/enrollment, student records, billing and payments, student accounts, financial aid and scholarships, and student financial counseling to all University constituents including students (prospective, current, former and alumni), parents/families, staff, faculty and other campus community members. Reports to Manager, Financial, Billing and Enrollment (FBE) Center.
Examples of Duties: Duties/essential functions may include, but not be limited to, the following:
- Provide start-to-finish student services using judgment and discretion in both simple and complex issues involving minimal supervisory guidance.
- Deliver a holistic counseling experience related to course enrollment information, academic records, financial aid, billing and payment with a continuous focus on academic success and degree progress, financial wellness, student retention and graduation rates.
- Investigate, problem-solve, and resolve questions and issues from students (current, former and alumni) and parents/families related to financial aid, registration, student accounts, and financial wellness.
- Assist students/families with navigation of the University student portal, mobile app, and/or FBE Center website for purposes related to registration/enrollment, student records, student accounts, and financial aid.
- Provide referrals to other university offices/partners as needed.
- Provide FBE Center related presentations to students and parents/families.
- Host and present financial wellness workshops; and participate in new student orientation.
- Coordinate with third party vendors to resolve escalated student account issues.
- Participate in streamlining processes to improve the student experience.
- Work with third party governmental agencies for enrollment status verifications.
- Supervise student employees.
- Ensure the security and confidentiality of all student record information and submitted documentation to comply with Federal Educational Rights and Privacy Act (FERPA).
- Work closely with Scholarships and Financial Aid, Registrar and Bursar Offices to ensure accuracy of information.
- Develop and maintain a culture that supports student success and the mission of integrated enrollment services.
- Assist with special projects.
- Perform related duties as assigned.
Minimum Qualifications: Bachelor’s degree and one year experience within a financial aid, registrar or bursar office OR a combination of education and experience equivalent to five years of related experience in financial aid, registration, student accounts or other financial related experience (billing, accounting, etc.).
Knowledge Of: Higher education organizational structure, financial aid, registration, and/or student billing, customer relation management (CRM) systems, student information systems, Microsoft Office Suite, Family Educational Rights and Privacy Act (FERPA).
Skill In: Development and delivery of engaging presentations, written/verbal and interpersonal communication, building and motivating productive and enthusiastic teams to fulfill the mission of the organization, problem-solving / problem resolution.
Ability To: Provide exemplary customer service, communicate complex concepts clearly and concisely (via various methods of communication; in-person, phone, email, instant messaging chat), demonstrate leadership and direction, adapt to new technology, software, and procedures as required, plan and direct work activities to manage time effectively and set priorities, exercise discretion in distributing and receiving information of a confidential and sensitive nature, communicate effectively with the University community, multi-task while managing multiple projects and assignments, learn and utilize technology built within the KSU systems to access student account information and provide assistance, work varied hours to include evenings and weekends during peak periods.
Preferred Qualifications: Master’s degree. Experience in a student services center.
Working Schedule: Monday - Friday 8 AM - 5 PM
Additional Information: Kent State University is committed to creating a community that is culturally and intellectually diverse and to attracting and retaining a diverse staff. We strive to create and maintain working and learning environments that respect differences, and are inclusive, welcoming, respectful and kind. Must pass a security check. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Counselor, Financial, Billing and Enrollment Center in Kent employer: Kent State
Kent State University is an exceptional employer that fosters a supportive and inclusive work culture, prioritising employee growth and development. Located in Kent, OH, the university offers comprehensive benefits, including opportunities for professional advancement and a commitment to diversity, ensuring a rewarding environment for all staff members dedicated to student success.
StudySmarter Expert Advice🤫
We think this is how you could land Counselor, Financial, Billing and Enrollment Center in Kent
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Kent State. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Kent State before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Counselor, Financial, Billing and Enrollment Center in Kent
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Kent State:Your cover letter is your chance to shine! Tell us why you want to work at Kent State specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Kent State!
How to prepare for a job interview at Kent State
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
