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- Tasks: Advise students on financial aid options and manage various financial aid programs.
- Company: Kent State University, committed to diversity and inclusion.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Why this job: Make a difference in students' lives by guiding them through financial aid processes.
- Qualifications: Bachelor’s degree required; experience in financial aid or customer service preferred.
- Other info: Join a dynamic team dedicated to fostering an inclusive community.
The predicted salary is between 28000 - 32000 £ per year.
Physical Location: Kent Campus - Kent OH
Salary: $34000 - $37000
Responsibilities
- To advise students and/or parents on financial aid options; to administer specific financial aid programs. Reports to Assistant Director Student Financial Aid.
- Counsel students and/or parents, university departments, and outside agencies on the federal, state, and institutional financial aid application process.
- Conduct presentations to clarify federal, state, and university regulations regarding the financial aid process.
- Evaluate and determine appropriate action for invalid or incomplete student financial aid applications.
- Determine award packages; award aid; recalculate and adjust aid; delete federal, state, and/or institutional aid.
- Oversee various financial aid programs (e.g., direct loans, minority benefits, scholarship coordination, grant processing, university scholarships, special circumstances, federal work-study, etc.).
- Potentially supervise students and/or provide functional guidance of support staff or other employees who work on a project or assignment on a temporary or intermittent basis.
- Serve on university committees.
- Perform related duties as assigned.
Minimum Qualifications
- Bachelor’s degree in a relevant field; Master’s degree preferred; three months experience in student financial aid, customer service, or a relevant field.
- License/Certification: Not applicable.
- Knowledge Of: Personal computer applications.
- Skill In: Written, verbal, and interpersonal communication; providing excellent customer service while complying with confidentiality laws and university policies; organization and time management; attention to detail; utilizing computer applications (e.g., Microsoft Office).
- Ability To: Not applicable.
Preferred Qualifications
- Knowledge of Banner INB system.
- Skill in utilizing Microsoft Excel.
- Knowledge of general financial aid guidelines regarding loans, scholarships, grants, and federal work-study.
Working Conditions / Physical Requirements
- None.
Working Schedule
- Monday - Friday 8 AM - 5 PM or otherwise discussed with your supervisor.
Additional Information
Kent State University is committed to creating a community that is culturally and intellectually diverse and to attracting and retaining a diverse staff. We strive to create and maintain working and learning environments that respect differences and are inclusive, welcoming, respectful, and kind.
Disclaimer
The intent of this description is to illustrate the types of duties and responsibilities that will be required of positions given this title and should not be interpreted to describe all the specific duties and responsibilities that may be required in any particular position. Directly related experience/education beyond the minimum stated may be substituted where appropriate at the discretion of the Appointing Authority. Kent State University reserves the right to revise or change job duties, job hours, and responsibilities.
Financial Aid Counselor (3 positions) employer: Kent State
Contact Detail:
Kent State Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Financial Aid Counselor (3 positions)
✨Tip Number 1
Network like a pro! Reach out to current or former Financial Aid Counselors on LinkedIn or through university alumni networks. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on financial aid regulations and common questions. We recommend practising your responses with a friend or in front of the mirror to boost your confidence.
✨Tip Number 3
Showcase your customer service skills during the interview. Share specific examples of how you've helped others in the past, especially in stressful situations. This will highlight your ability to handle the demands of the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Financial Aid Counselor (3 positions)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Financial Aid Counselor role. Highlight your relevant experience in student financial aid or customer service, and show us how you can help students navigate their financial options.
Show Off Your Communication Skills: Since this role involves advising students and parents, it's crucial to demonstrate your written communication skills. Use clear, concise language in your application, and don’t forget to proofread for any typos or errors!
Highlight Relevant Experience: If you've got experience with financial aid programs or customer service, make it shine! We want to see how your background aligns with the responsibilities listed in the job description, so be specific about your achievements.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Kent State
✨Know Your Financial Aid Stuff
Make sure you brush up on the latest federal, state, and institutional financial aid guidelines. Being able to discuss these confidently will show that you're serious about the role and understand the complexities involved.
✨Practice Your Communication Skills
As a Financial Aid Counselor, you'll need to explain complex information clearly. Try role-playing with a friend or family member to practice how you'd explain financial aid options to students and parents. This will help you feel more comfortable during the interview.
✨Showcase Your Customer Service Experience
Think of specific examples from your past roles where you've provided excellent customer service. Be ready to share these stories, as they’ll demonstrate your ability to handle inquiries and support students effectively.
✨Familiarise Yourself with Relevant Software
If you have experience with systems like Banner INB or Microsoft Excel, be sure to mention it. If not, take some time to learn the basics. Showing that you're tech-savvy can give you an edge over other candidates.
