At a Glance
- Tasks: Be the friendly face of our busy vehicle maintenance facility, coordinating bookings and managing enquiries.
- Company: Join Kent Police Transport Services, a supportive and community-focused organisation.
- Benefits: Enjoy a competitive salary, job security, and opportunities for professional growth.
- Other info: Full-time role with no weekend work, perfect for a balanced lifestyle.
- Why this job: Make a real difference in keeping our fleet operational while developing your skills.
- Qualifications: Experience in admin or customer service; automotive knowledge is a plus.
The predicted salary is between 26712 - 30453 £ per year.
Location of Role: Maidstone
Advert Closing Date: 03/09/2026
Starting Salary: £26,712.00 (pro-rata for part-time vacancies)
Part/Full Time: Full Time
Contract Type: Permanent
Working Pattern: Mon-Fri
Weekend/Evening Working: No
We are recruiting for a Service Receptionist to join Kent Police Transport Services at Quarry Wood Workshop. As the first point of contact for customers and visitors, you will play a key role in supporting the day-to-day operation of a busy vehicle maintenance facility. You will be responsible for coordinating vehicle bookings, managing customer enquiries, maintaining accurate records and supporting the efficient scheduling of maintenance and repair work.
Working closely with workshop staff, fleet users and external suppliers, you will help ensure vehicles are serviced, repaired and returned to operational use as efficiently as possible. Reporting to the Reception Team Leader, you will provide professional administrative support that contributes directly to the delivery of an effective and customer-focused fleet service.
The role requires excellent organisational skills, attention to detail and the ability to work effectively in a fast-paced environment where priorities can change throughout the day.
To be successful in this role, you will have experience in an administrative or customer service environment and be confident communicating with a wide range of customers and stakeholders. Experience within a vehicle workshop, service reception or automotive environment would be advantageous, together with knowledge of vehicle servicing and maintenance processes. You should possess strong organisational skills, be able to manage competing priorities effectively and maintain a high level of accuracy in your work. Experience using Microsoft Office applications and electronic record management systems is essential, whilst experience using fleet or workshop management systems would be beneficial.
Kent Police offer incremental increases within this salary band, therefore the salary for this position will rise to a maximum of £30,453.00.
All of our posts require a level of vetting and security clearance. During the recruitment process you will be sent vetting information forms to complete.
Kent Police and Essex Police welcomes applications regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sexual orientation, sex, or employment status. Please let us know if you require extra support at any stage of the application process, or for further information regarding this position, please email us at recruitment.business.services@ecis.police.uk stating ‘Application Support and Adjustments’ in the title of your email. Alternatively, you can call us on 01245 452833. Where appropriate we will make adjustments to the selection process, working arrangements and/or the working environment provided it is reasonable in all the circumstances to do so.
If you’re not from the UK, you must be a resident in the UK and have lived here continuously for the last three years. You must also be free from restrictions with indefinite leave to remain. If you’re from the UK you must have lived here continuously for the last three years. This doesn’t apply to those serving abroad in the British Armed Forces.
Transport Services Receptionist (Quarry Wood) in Maidstone employer: Kent Police
Kent Police is an exceptional employer, offering a supportive work culture that prioritises employee growth and development. As a Team Leader in the Maidstone/Tonbridge area, you will benefit from a structured career path with incremental salary increases, a focus on health and safety training, and the opportunity to make a meaningful impact within the community. Join a dedicated team where your leadership skills will be valued, and enjoy a work-life balance with no weekend or evening shifts.
StudySmarter Expert Advice🤫
We think this is how you could land Transport Services Receptionist (Quarry Wood) in Maidstone
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Kent Police. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Kent Police before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Transport Services Receptionist (Quarry Wood) in Maidstone
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Kent Police:Your cover letter is your chance to shine! Tell us why you want to work at Kent Police specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Kent Police!
How to prepare for a job interview at Kent Police
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
