Business Analyst-Intelligent Automation (Headquarters, Chelmsford)

An exciting opportunity has arisen for an experienced and highly self-motivated Business Analyst to work on the Essex Police Automation programme. You will form part of a newly created team that will be central to the introduction and embedding of automation in Essex Police. This opportunity would suit an individual with relevant business analyst qualifications or equivalent experience. You will be able to demonstrate experience of successfully applying Business Analysis and Lean process improvement skills.

You will be responsible for developing exemplary business analysis process, practice and templates. You will play a vital role in analysing and optimising business processes, identifying areas for improvement. Through the introduction and delivery of automation processes, you will recommend new and innovative approaches to meet business needs. You should have the ability to manage change and drive the implementation of new processes and technologies across the force with energy and enthusiasm. You must be a team player and able to work collaboratively with others. You will establish strong working relationships, engaging with a range of internal and external stakeholders.

You will have the ability and confidence to use excellent communication skills, both verbal and written, to effectively interact with stakeholders at all levels to present ideas and proposals clearly. You will influence the process design to maximise the benefits, aligning with legislation and best practice. You will support improved performance and service delivery, alongside creating efficiencies and savings. You will have delivered services in policing, or a similarly complex environment, using industry recognised approaches.

The role will require strong problem-solving and project management skills to plan, coordinate, optimise and deliver automation projects to set timescales and budgets. You will have the ability to address technical challenges and evaluate the impact of implemented solutions.

The ideal candidate will possess demonstrable technical expertise and experience of automation tools and platforms. You will be familiar with IT environments and have suitable knowledge and understanding of interdependencies of systems, services and technologies – including software development and system integration.

Main responsibilities:

• Undertake research and analysis as directed by the Innovation and Vital Signs Manager or Chief Superintendent Automation lead, on a range of automation related enabling projects, identifying areas for improved performance, increased efficiency and opportunities for cost savings.
• Develop best practice Business Analysis process, practice and templates for use across automation delivery projects.
• Analyse and document business process maps, overlaying current technology/automation and data flows to establish where change would provide demonstrable benefits.
• Develop business process maps, identifying gaps and improvements in technology/automation support for the revised process to reduce complexity of human and computer interactions and maximise benefits.
• Engage with all stakeholders to understand the needs and aims of the business in relation to new technology/automation.
• Provide a critical friend service to departments undertaking process change to establish operational readiness to adopt the new solution/process.
• Develop functional requirement sets for new technology/automation procurement processes, aligning to the ongoing and emerging automation programme and all its requirements.
• Identify and resolve problems and issues in all phases of the project, escalating issues to lead stakeholders when necessary, so that complex matters can be resolved and/or issues avoided that might otherwise delay the project.
• Identify the probability and impact of risks to the Innovation and Vital Signs Manager, Chief Superintendent for Automation, other Stakeholders and Project Managers as appropriate.
• Maintain electronic project documentation in a manner that can be audited and that is open to scrutiny, adhering to project management best practice in order to protect the reputation of the force.
• Review and evaluate the post implementation phase of the project in conjunction with other Operational Change and IT colleagues as appropriate to continually develop business analyst practice, process and documentation.

Essential skills and experience include:

• Business Analysis and Lean process improvement, with a minimum of 3 years working as a business analyst with an element of system analysis.
• The successful candidate will hold the IIBA Certification of Capability in Business Analysis (CCBA) or equivalent experience.
• The experience should include definition of functional requirements, procurement process, testing and at least one successfully delivered project which emanated from the requirements they developed.
• The post holder will be required to possess excellent research and interpersonal skills to be able to effectively review and research all aspects of technology enabled process change.
• The postholder must have highly developed logical and analytical skills, with the drive to embrace and champion change, which will deliver discernible technology enabled process improvement.
• An analytical mind-set is essential in order that the post-holder can analyse, interpret and present information, to identify suitable options and be able to consider and communicate the impact/benefit arising from the adoption of alternative options.
• The successful candidate will require excellent written and oral communication skills to write reports on issues of strategic importance and present confidently to all audiences and in sensitive environments.
• The postholder must be experienced in the writing and delivery of presentation materials.
• As this is a team of one, the postholder must be able to influence, negotiate and delegate, demonstrating leadership and engaging others to deliver.
• The postholder must have strong interpersonal skills and the ability to persuade stakeholders to implement change path to make improvements that may require different ways of thinking, working, technology and/or organisational structure, potentially over more than one force.
• The post holder must be an adaptable, self-motivated and resilient individual able to plan their time to best effect to meet tight deadlines over a number of competing and concurrent work-strands.
• A high level of technical competence in Microsoft products at intermediate level or above.
• A full driving licence is desirable as the post holder is likely to be required to work across several sites due to the collaborative nature of the role.

As a Disability Confident Leader we:

• Have subjected our Disability Confident self-assessment to external challenge and validation.
• Are taking an active leadership role in encouraging and helping other employers on their journey to becoming Disability Confident.

Kent Police and Essex Police welcomes applications regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sexual orientation, sex, or employment status. Please let us know if you require extra support at any stage of the application process, or for additional information regarding this position, please email us at recruitment.business.services@ecis.police.uk stating ‘Application Support and Adjustments’ in the title of your email. Alternatively, you can call us on 01245 452833. Where appropriate we will make adjustments to the selection process, working arrangements and/or the working environment provided it is reasonable in all the circumstances to do so.

If you’re not from the UK, you must be a resident in the UK and have lived here continuously for the last three years. You must also be free from restrictions with indefinite leave to remain. If you’re from the UK you must have lived here continuously for the last three years. This doesn’t apply to those serving abroad in the British Armed Forces.

Diversity, Equality and Inclusion are central to the values of our organisation. At Essex Police we value and embrace the unique experiences, identities and abilities that each of us bring to our roles. We strive to empower everyone to bring their authentic self openly and safely to work. Through the dedicated commitment of our support networks, DE&I team and wider HR departments, we are on a journey to embed our DE&I commitments, ensuring Essex Police is an employer of choice; where everyone feels included. Essex Police and Kent Police are an equal opportunities employer.

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