At a Glance
- Tasks: Handle public enquiries, take detailed reports, and sign-post queries to appropriate agencies.
- Company: Join Kent Police, a key agency in maintaining public safety in East Kent.
- Benefits: Salary increases within the band, reaching up to £29,424.00.
- Other info: Full-time position in Folkestone or part-time in Margate with rotating shifts.
- Why this job: Be part of a dynamic team ensuring public needs are met in a welcoming environment.
- Qualifications: Experience in customer service and knowledge of police systems like STORM and Athena preferred.
The predicted salary is between 29424 - 29424 £ per year.
An exciting opportunity has arisen for individuals to undertake the role of Public Enquiry Officer based in East Kent. There is a full-time position available based in Folkestone, and a part-time position available based in Margate. There will be a requirement to cover other stations within your division as part of a rotating 4-week pattern with hours of 0900-1700 and will cover some weekends. You may also be required to travel outside of your division.
Key Responsibilities
This is a challenging role that requires the successful candidate to deal with a wide variety of enquiries from members of the public, as well as colleagues and partner agencies. You will be expected to take relevant information or detailed reports for further investigation and dissemination to appropriate departments or agencies for further action. Enquiries can include but are not limited to taking accurate and detailed reports of crime (either recent or historic), dealing with bail signers, sign‑posting queries to correct agencies, as well as dealing with post and deliveries for the station. The successful candidate will also be able to make independent decisions and multi‑task, inspiring confidence in the public they are helping. It is essential that they also work well as part of a team, including the wider Public Enquiry Department, as well as with all colleagues within Kent Police. Candidates will need to demonstrate knowledge and experience of delivering customer service and following policy and protocols to achieve the best outcomes. The ability to be responsive to continuous change and expectations is also essential, relating to both the public and the policing environment.
Qualifications & Requirements
The successful candidate will be able to demonstrate experience of working with the public, sometimes in a pressurised situation, and of providing a high standard of service delivery. Candidates will be able to provide evidence that supports the ability to treat people with dignity and respect, regardless of the circumstances or situation. The successful candidate will be expected to take personal responsibility for making sure they work effectively to deliver the best service to the public, both individually and with others. Applicants will need to provide evidence of keyboard skills and an understanding of computer systems as this is a key part of the role. Training will be provided for any database that is unfamiliar, however knowledge of Police System such as STORM, Athena and PNC would be an advantage.
Benefits & Salary
This opportunity would suit a highly motivated and dynamic individual who can bring their wide experience to the Public Enquiry Office and ensure that the public and their requirements are handled in a safe and welcoming environment. Kent Police offer incremental increases within this salary band, therefore the salary for this position will rise to a maximum of £29,424.00.
Public Enquiry Officer in Whitstable employer: Kent Police and Essex Police
Kent Police is dedicated to public safety in East Kent, offering a supportive environment with incremental salary increases. The team values respect and dignity in all interactions, ensuring a positive experience for the public.
Contact Details:
Kent Police and Essex Police Recruitment Team
