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- Tasks: Handle public enquiries and provide top-notch service in a dynamic environment.
- Company: Join Kent Police and be part of a team that values community engagement.
- Benefits: Competitive salary with incremental increases, training opportunities, and a supportive work culture.
- Why this job: Make a real difference by helping the public and ensuring their needs are met.
- Qualifications: Experience in customer service and ability to work under pressure.
- Other info: Opportunity for career growth and development within a respected organisation.
The predicted salary is between 29424 - 29424 £ per year.
This is a challenging role that requires the successful candidate to deal with a wide variety of enquiries from members of the public, as well as colleagues and partner agencies. You will be expected to take relevant information or detailed reports for further investigation and dissemination to appropriate departments or agencies for further action.
Enquiries can include but are not limited to:
- Taking accurate and detailed reports of crime (either recent or historic)
- Dealing with bail signers
- Sign posting queries to correct agencies
- Dealing with post and deliveries for the station
The successful candidate will be able to demonstrate experience of working with the public, sometimes in a pressurised situation, and of providing a high standard of service delivery. Candidates will be able to provide evidence that supports the ability to treat people with dignity and respect, regardless of the circumstances or situation.
The successful candidate will be expected to take personal responsibility for making sure they work effectively to deliver the best service to the public, both individually and with others. They will also be able to make independent decisions and multi-task, inspiring confidence in the public they are helping.
It is essential that they also work well as part of a team, including the wider Public Enquiry Department, as well as with all colleagues within Kent Police. Candidates will need to demonstrate knowledge and experience of delivering customer service and following policy and protocols to achieve the best outcomes.
The ability to be responsive to continuous change and expectations is also essential, this relates to both the public and the policing environment. Applicants will need to provide evidence of keyboard skills and an understanding of computer systems as this is a key part of the role. Training will be provided for any database that is unfamiliar; however, knowledge of police systems such as STORM, Athena and the Police National Computer (PNC) would be an advantage.
This opportunity would suit a highly motivated and dynamic individual who can bring their wide experience to Public Enquiry Office and ensure that the public and their requirements are handled in a safe and welcoming environment.
Kent Police offer incremental increases within this salary band, therefore the salary for this position will rise to a maximum of £29,424.00.
Public Enquiry Officer in Maidstone employer: Kent Police and Essex Police
Contact Detail:
Kent Police and Essex Police Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Public Enquiry Officer in Maidstone
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the key responsibilities of a Public Enquiry Officer. This way, when you get that interview, you can show off your knowledge and how your experience aligns perfectly with what they're looking for.
✨Tip Number 2
Practice your people skills! Since this role involves dealing with the public, think about scenarios where you've handled enquiries or complaints effectively. Share these stories during your interview to demonstrate your ability to provide top-notch service under pressure.
✨Tip Number 3
Show your team spirit! Highlight any experiences where you've worked collaboratively with others, especially in a fast-paced environment. This will reassure them that you're not just a lone wolf but someone who thrives in a team setting.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way, so take advantage of all the resources we offer to help you land that job!
We think you need these skills to ace Public Enquiry Officer in Maidstone
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any experience you've got working with the public, especially in tricky situations. We want to see how you’ve provided top-notch service and treated people with respect, no matter the circumstances.
Be Clear and Detailed: When filling out your application, be as clear and detailed as possible. We’re looking for candidates who can take accurate reports and provide relevant information, so don’t hold back on showcasing your attention to detail!
Demonstrate Your Team Spirit: This role is all about teamwork, so let us know how you’ve worked well with others in the past. Share examples of how you’ve collaborated with colleagues or partner agencies to achieve great outcomes.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen and ready to join the StudySmarter team!
How to prepare for a job interview at Kent Police and Essex Police
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Public Enquiry Officer. Familiarise yourself with the types of enquiries you might handle and the importance of providing accurate information. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully dealt with the public, especially in challenging situations. Highlight how you treated people with dignity and respect, and how you managed to deliver high-quality service under pressure. This will demonstrate your suitability for the role.
✨Demonstrate Teamwork and Independence
Be ready to discuss how you can work both independently and as part of a team. Think of instances where you've made decisions on your own while also collaborating effectively with colleagues. This balance is crucial for the Public Enquiry Officer position, so make sure to illustrate your ability to inspire confidence in others.
✨Brush Up on Relevant Systems
If you have experience with police systems like STORM, Athena, or PNC, be sure to mention it. If not, do a bit of research to understand how these systems work. Showing that you're proactive about learning new technologies will impress the interviewers and highlight your commitment to the role.