Transport Services Receptionist (Quarry Wood) in Maidstone

We are recruiting for a Service Receptionist to join Kent Police Transport Services at Quarry Wood Workshop. As the first point of contact for customers and visitors, you will play a key role in supporting the day-to-day operation of a busy vehicle maintenance facility. You will be responsible for coordinating vehicle bookings, managing customer enquiries, maintaining accurate records and supporting the efficient scheduling of maintenance and repair work.

Working closely with workshop staff, fleet users and external suppliers, you will help ensure vehicles are serviced, repaired and returned to operational use as efficiently as possible. Reporting to the Reception Team Leader, you will provide professional administrative support that contributes directly to the delivery of an effective and customer-focused fleet service. The role requires excellent organisational skills, attention to detail and the ability to work effectively in a fast-paced environment where priorities can change throughout the day.

Candidate Requirements

• Experience in an administrative or customer service environment.
• Confidence in communicating with a wide range of customers and stakeholders.
• Experience within a vehicle workshop, service reception or automotive environment is advantageous.
• Knowledge of vehicle servicing and maintenance processes.
• Strong organisational skills and the ability to manage competing priorities effectively.
• High level of accuracy in work.
• Experience using Microsoft Office applications and electronic record management systems is essential.
• Experience using fleet or workshop management systems would be beneficial.

Salary Progression

Kent Police offer incremental increases within this salary band, therefore the salary for this position will rise to a maximum of £30,453.00.

Additional Information

All of our posts require a level of vetting and security clearance. During the recruitment process, you will be sent vetting information forms to complete. Kent Police and Essex Police welcome applications regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sexual orientation, sex, or employment status. Please let us know if you require extra support at any stage of the application process.

For further information regarding this position, please email us at recruitment.business.services@ecis.police.uk, stating 'Application Support and Adjustments' in the title of your email. Alternatively, you can call us on 01245 452833. We will make adjustments to the selection process, working arrangements, and/or the working environment if reasonable to do so.

If you're not from the UK, you must be a resident in the UK and have lived here continuously for the last three years. You must also be free from restrictions with indefinite leave to remain. If you're from the UK, you must have lived here continuously for the last three years. This requirement does not apply to those serving abroad in the British Armed Forces.