At a Glance
- Tasks: Provide urgent mental health support via phone and lead a dedicated team.
- Company: Kent and Medway Mental Health NHS Trust, committed to community wellbeing.
- Benefits: Join a supportive team with opportunities for professional growth and development.
- Why this job: Make a real difference in people's lives during their mental health crises.
- Qualifications: Experience in mental health support and strong communication skills.
- Other info: Work in a dynamic environment with a focus on community care.
The predicted salary is between 36000 - 60000 £ per year.
Please note, at this stage, the role is open only to internal staff (including NHSP and Agency staff currently on placement within our organisation) and staff substantively employed within Kent and Medway NHS Trusts and the Kent and Medway Integrated Care Board (ICB). Any individual who is at risk of redundancy will be given priority, provided they meet the essential criteria.
The Urgent Mental Health Helpline offers both an urgent referral management service and a public-facing telephone crisis line for adults (aged 18+) in Kent and Medway. It operates 24 hours a day, 365 days a year. It is the sole point of referral from professionals for urgent referrals relating to members of the public who are not currently receiving care or treatment from Kent and Medway Mental Health NHS Trust (excluding specialist services). The crisis line provides advice, signposting and reassurance over the telephone, as well as offering a route of self-referral, for individuals who may be experiencing a mental health crisis and are not currently engaged with secondary mental health services. It is also available to family members or friends who may be concerned. The service aims to provide a consistent 24/7 mental health crisis pathway which is accessible to self-referral as well as professional referrals, and to reduce the need for people in significant mental distress to attend an Emergency Department when in crisis and in the absence of a physical health concern.
Main duties of the job
- Undertake telephone triage assessments
- Answer calls from the public and professionals
- Provide clinical guidance and leadership to Call Handler colleagues
- Rotational coordination of shifts
- Provide supervision to staff members
- Take part and contribute to team meetings
- Lead team huddles
- Contribute to the design of the service through participation in Improvement Projects
Please refer to the attached job description for the full details on the responsibilities and person specification.
We are the Kent and Medway Mental Health NHS Trust. We care for the mental health and wellbeing of people across Kent and Medway. Our teams support adults with a wide range of mental health needs. Because we cover the whole county and both hospital and community settings, we can make care more joined up and easier to access for the 1.8 million people of Kent and Medway. Rated 'Good' by the CQC, we care for over 2,000 people in our hospitals and 54,000 in the community each year. Our vision is simple: We are here to help communities not just live with mental illness, but live well. It's why we're passionate about working with communities to make mental health care better for everyone. And everything we do is guided by our values caring, inclusive, curious and confident. Join us - if you share our passion for better mental health care and want to be part of a team that's doing well together.
Urgent Mental Health Helpline Clinician in Canterbury employer: Kent PLC
Contact Detail:
Kent PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Urgent Mental Health Helpline Clinician in Canterbury
✨Tip Number 1
Network like a pro! Reach out to colleagues and connections within the Kent and Medway NHS Trust. They might have insights or even inside info about the role that could give you an edge.
✨Tip Number 2
Prepare for those tricky interview questions! Think about your experiences in mental health care and how they align with the role. We want to hear how you've handled crises and supported others.
✨Tip Number 3
Show your passion for mental health! During interviews, share why you care about helping people in crisis. Your enthusiasm can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace Urgent Mental Health Helpline Clinician in Canterbury
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of an Urgent Mental Health Helpline Clinician. We want to see how you can contribute to our mission of providing excellent mental health care.
Showcase Relevant Experience: When detailing your experience, focus on any previous roles that involved crisis management or mental health support. We love to see examples of how you've made a difference in similar settings!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your passion for mental health shines through in every sentence.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for this important role.
How to prepare for a job interview at Kent PLC
✨Know the Service Inside Out
Familiarise yourself with the Urgent Mental Health Helpline's operations and objectives. Understand the role it plays in the community and how it supports individuals in crisis. This knowledge will help you demonstrate your commitment to the service during the interview.
✨Showcase Your Clinical Skills
Be prepared to discuss your clinical experience and how it relates to triage assessments and providing guidance. Think of specific examples where you've successfully managed a crisis or supported colleagues, as this will highlight your capability for the role.
✨Emphasise Teamwork and Leadership
Since the role involves coordinating shifts and leading team huddles, be ready to talk about your experience in teamwork and leadership. Share instances where you've contributed to team success or improved processes, showcasing your ability to work collaboratively.
✨Align with Their Values
The Kent and Medway Mental Health NHS Trust values caring, inclusive, curious, and confident behaviours. Reflect on how you embody these values in your professional life and be ready to share examples that illustrate your alignment with their mission and vision.
