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- Tasks: Manage a busy reception, assist patients, and support clinical administration tasks.
- Company: Join MPA Group Practices, a leading GP Federation in Medway and Swale.
- Benefits: Earn £12.71 per hour with flexible full-time and part-time hours.
- Why this job: Make a difference in patient care while developing your customer service skills.
- Qualifications: Previous reception or customer service experience is a plus.
- Other info: Dynamic work environment with opportunities for personal growth.
The predicted salary is between 26400 - 26400 £ per year.
MPA Group Practices – Balmoral Gardens Surgery, Green Suite, Iwade Health Centre, Princes Park Medical Centre, Sunlight Surgery and Twydall Surgery
Salary: £12.71 per hour
Working Pattern: Full time and Part time hours available – covering the hours of 8am and 6.30pm
MPA Ltd is a GP Federation delivering multiple clinical services across Medway and Swale; this includes Primary Care Services at Castle and Maidstone Road Surgery and MPA Group Practices, Home Visiting Service and supporting PCNs with the delivery of Enhanced Access Hours.
Are you looking for a new challenge? MPA Group Practices are looking for enthusiastic Receptionists/Practice Administrators with excellent interpersonal, customer service and organisational skills to work across the Group Practice. The Group Practice covers five sites across Medway and Swale with a 30,600 patient list size.
Applicants will be required to work on a busy reception desk, dealing with patients both over the telephone and face to face, while providing a friendly and professional service. The role also involves working in the back office, carrying out a range of clinical administration tasks to support the wider practice team and ensuring the smooth running of daily operations.
Previous reception, administration and/or customer service experience is desirable, along with strong communication skills, the ability to work in a fast paced environment, and good organisation skills.
If you have the relevant skills and experience please complete the attached application form and email to mpa.hr@nhs.net
Please note this role is subject to a satisfactory standard disclosure from the Disclosure and Barring Service.
Princes Park Medical Centre, Dove Close, Chatham, United Kingdom ME5 7TD
Receptionist/Practice Administrator in Chatham employer: Kent Local Medical Committee
Contact Detail:
Kent Local Medical Committee Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist/Practice Administrator in Chatham
✨Tip Number 1
Get to know the practice! Research MPA Group Practices and their values. When you walk in for an interview, you’ll impress them with your knowledge and enthusiasm for their work.
✨Tip Number 2
Practice makes perfect! Role-play common reception scenarios with a friend. This will help you feel more confident when dealing with patients face-to-face or over the phone.
✨Tip Number 3
Show off your skills! Prepare examples of how you've used your customer service and organisational skills in past roles. Be ready to share these during your interview to demonstrate your fit for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at MPA Group Practices.
We think you need these skills to ace Receptionist/Practice Administrator in Chatham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experience match the role of Receptionist/Practice Administrator. We want to see how you can bring your unique flair to our busy reception desk!
Show Off Your Interpersonal Skills: Since this role involves a lot of face-to-face and telephone interaction, let us know about your customer service experience. Share examples that showcase your friendly and professional approach to dealing with patients.
Be Organised: We love a well-structured application! Make sure your CV and cover letter are clear and concise. Highlight your organisational skills, especially if you've worked in fast-paced environments before.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Kent Local Medical Committee
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Receptionist/Practice Administrator. Familiarise yourself with the specific tasks mentioned in the job description, like handling patient queries and managing clinical administration tasks. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role involves dealing with patients both over the phone and face to face, be prepared to share examples of how you've provided excellent customer service in the past. Think of specific situations where you resolved issues or made someone’s day better – this will highlight your interpersonal skills.
✨Prepare for Fast-Paced Scenarios
Given that the environment is busy and fast-paced, it’s a good idea to prepare for questions about how you handle stress and multitasking. You might be asked to describe a time when you had to juggle multiple tasks. Practise articulating your strategies for staying organised and calm under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the organisation. You could ask about the team dynamics, what a typical day looks like, or how they measure success in this position. It’s a great way to engage with the interviewer and leave a lasting impression.