Sandgate Road Surgery, a busy GP practice in Folkestone, Kent, is currently seeking a dedicated and detail-oriented individual to join our Medical Receptionist team. With five GP partners, a skilled nursing team, and a robust administrative and reception staff, we pride ourselves on providing exceptional care and service to our patients.
Role Overview:
Operating within our core hours of 8 am to 6.30 pm, Monday to Friday, flexibility is a key requirement of the role. As the primary point of contact for our practice, you will play a pivotal role in delivering excellent customer service and ensuring the smooth functioning of our medical office.
Responsibilities:
- Greet patients and visitors, maintaining a professional and courteous demeanour at all times.
- Handle incoming phone calls, schedule appointments, and manage the appointment calendar efficiently.
- Verify patient information accurately and handle confidential medical records with the utmost discretion.
- Assist with administrative tasks, including filing, emailing, and maintaining electronic records.
- Collaborate with the healthcare team to coordinate referrals and ensure seamless patient care.
- Uphold office policies and procedures to maintain compliance with relevant regulations.
Qualifications and Skills:
- Excellent customer service skills are essential.
- Exceptional communication skills, both verbal and written, with a keen attention to detail.
- Proficiency in IT systems and ability to learn new software systems quickly.
- Strong organisational skills and the ability to multitask effectively in a fast-paced environment.
- Previous experience in healthcare administration is an advantage, but not essential.
- Demonstrated ability to thrive in a fast-paced customer-focused working environment.
If you are a motivated individual with a passion for delivering excellent customer service we invite you to join our friendly and dedicated team at Sandgate Road Surgery.
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GP Receptionist in Folkestone employer: Kent LMC
Kent LMC in Folkestone offers an exceptional work environment for a Salaried GP, characterised by a supportive team culture and a commitment to high-quality patient care. With opportunities for professional growth, including potential partnership, and a focus on innovative practices, this role allows you to shape the future of primary care while enjoying the benefits of working in a vibrant community.
