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- Tasks: Be the voice of our customers and enhance their experience with valuable feedback.
- Company: Join mhs homes, a company dedicated to putting customers first.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Other info: Dynamic role with a focus on collaboration and community impact.
- Why this job: Make a real difference in customer satisfaction and service improvement.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Putting customers first is at the heart of everything we do at mhs homes. As our Customer Experience Coordinator, you’ll play a vital role in being the voice of our customers — ensuring every piece of feedback helps us improve services and deliver an outstanding customer journey.
We are formalising our centralised approach to handling complaints and are looking for someone who can confidently triage complaints, service requests, manage MP and Councillor enquiries, and support a range of customer‑feedback activities.
Customer Experience Coordinator in Kent employer: Kent Housing Group
Contact Detail:
Kent Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Coordinator in Kent
✨Tip Number 1
Get to know mhs homes inside out! Research their values, mission, and recent projects. This will help you tailor your approach and show them you're genuinely interested in putting customers first.
✨Tip Number 2
Practice your communication skills! As a Customer Experience Coordinator, you'll need to triage complaints and manage enquiries. Role-play with a friend or family member to get comfortable with handling different scenarios.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even put in a good word for you. Plus, it shows you're proactive about understanding the company culture.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Experience Coordinator in Kent
Some tips for your application 🫡
Show Your Passion for Customer Experience: When writing your application, let us see your enthusiasm for putting customers first. Share examples of how you've gone the extra mile to ensure a great customer journey in your previous roles.
Be Clear and Concise: We appreciate straightforward communication! Make sure your application is easy to read and gets straight to the point. Highlight your relevant experience without waffling on.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that align with the Customer Experience Coordinator role at mhs homes.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Kent Housing Group
✨Know the Company Inside Out
Before your interview, make sure you research mhs homes thoroughly. Understand their mission, values, and recent projects. This will not only help you answer questions more effectively but also show that you’re genuinely interested in being part of their team.
✨Prepare for Customer Scenarios
As a Customer Experience Coordinator, you'll need to handle complaints and feedback. Think of specific examples from your past experiences where you successfully managed customer issues. Be ready to discuss these scenarios and how they relate to the role.
✨Showcase Your Communication Skills
Since this role involves being the voice of the customers, it’s crucial to demonstrate your communication skills during the interview. Practice articulating your thoughts clearly and confidently, and be prepared to explain how you would approach customer interactions.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about how mhs homes measures customer satisfaction or what challenges the team currently faces. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.