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- Tasks: Be the voice of our customers and improve their journey through feedback.
- Company: Join mhs homes, a company dedicated to putting customers first.
- Benefits: Enjoy a supportive work environment with opportunities for growth.
- Other info: Dynamic role with a focus on collaboration and customer satisfaction.
- Why this job: Make a real difference by enhancing customer experiences and services.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Putting customers first is at the heart of everything we do at mhs homes. As our Customer Experience Coordinator, you’ll play a vital role in being the voice of our customers — ensuring every piece of feedback helps us improve services and deliver an outstanding customer journey.
We are formalising our centralised approach to handling complaints and are looking for someone who can confidently triage complaints, service requests, manage MP and Councillor enquiries, and support a range of customer‑feedback activities.
Customer Experience & Feedback Coordinator employer: Kent Housing Group
Contact Detail:
Kent Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience & Feedback Coordinator
✨Tip Number 1
Get to know mhs homes inside out! Research their values, mission, and recent projects. This way, when you chat with them, you can show that you’re genuinely interested in putting customers first, just like they do.
✨Tip Number 2
Practice your communication skills! As a Customer Experience Coordinator, you'll need to triage complaints and manage enquiries. Role-play with a friend or use online resources to sharpen your responses to common customer scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and might even lead to a referral — which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at mhs homes and contributing to an outstanding customer journey.
We think you need these skills to ace Customer Experience & Feedback Coordinator
Some tips for your application 🫡
Show Your Passion for Customer Experience: When writing your application, let us see your enthusiasm for putting customers first. Share examples of how you've made a difference in customer service roles before, and why you believe feedback is crucial for improvement.
Be Clear and Concise: We appreciate straightforward communication! Make sure your application is easy to read and gets straight to the point. Use bullet points if necessary to highlight your skills and experiences related to handling complaints and feedback.
Tailor Your Application: Don’t just send a generic application! Take the time to align your experiences with the specific responsibilities mentioned in the job description. Show us how your background makes you the perfect fit for the Customer Experience Coordinator role.
Apply Through Our Website: We want to make this process as smooth as possible for you. So, make sure to apply through our website where you can find all the details and submit your application easily. We can't wait to hear from you!
How to prepare for a job interview at Kent Housing Group
✨Know the Company Inside Out
Before your interview, make sure you research mhs homes thoroughly. Understand their mission, values, and recent projects. This will not only help you answer questions more confidently but also show that you’re genuinely interested in being part of their team.
✨Prepare for Customer Scenarios
As a Customer Experience & Feedback Coordinator, you'll need to handle various customer situations. Think of examples from your past experiences where you successfully managed complaints or improved customer satisfaction. Be ready to discuss these scenarios in detail during the interview.
✨Showcase Your Communication Skills
Since this role involves being the voice of the customers, it’s crucial to demonstrate your communication skills. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few questions to ask the interviewer about how they handle customer feedback.
✨Emphasise Your Problem-Solving Abilities
In this position, you'll be triaging complaints and service requests. Highlight your problem-solving skills by discussing how you've approached challenges in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.