Job Overview
Employer: Medway Council
Close date: Wednesday 17/06/2026
Medway Council Landlord Services owns and manages around 3200 homes in the Medway area. We aim to provide excellent services to tenants. We are a high performing, customer‑focused service, delivering results that compare favorably with other similar housing organisations.
Responsibilities
- Deal with complex cases where the tenancy may be at risk, including self‑neglect and hoarded properties; attend professionals’ meetings and work closely with the Tenancy Management Sustainment Officer.
- Carry out lettings and sign‑ups on Medway Council properties and garages.
- Handle a wide range of tenancy management functions such as mutual exchange requests, succession and change of tenancy requests.
- Consult with and work closely with customers to ensure their views are considered in the management of their homes.
- Carry out tenancy visits, including introductory visits and tenancy audits.
- Conduct estate inspections and ensure that estates and blocks look as good as possible through regular inspections and liaison with cleaning and grounds maintenance contractors.
- Ensure Medway Council complies with gas servicing requirements and represent the Council in court for no‑access properties as required.
- Attend surgeries regularly and represent the Tenancy Team at community events.
- Work closely with the Tenancy Management Anti‑Social Behaviour Officer on issues that overlap with anti‑social behaviour and tenancy breaches.
- Cover the Housing Duty phone line on a rota basis.
Contact
If you would like to discuss the roles, please email Chris Rourke (Tenancy Manager) at chris.rourke@medway.gov.uk with your contact details.
