Employer: Town and Country Housing
Close date: Sunday 01/11/2026
Our Vacancy
We’re looking for an organised and customer-focused Planner to join our Damp & Mould team. In this vital role, you’ll help ensure repairs and maintenance work is scheduled efficiently, supporting our operatives, supervisors and managers to deliver an excellent service to residents. You’ll play a key part in coordinating resources, managing appointments, and helping us achieve our performance targets while maintaining a strong focus on customer satisfaction.
What You Will Do
As a Planner, you’ll be responsible for scheduling and coordinating repairs and maintenance works, ensuring the right operatives and contractors are allocated to the right jobs at the right time. You’ll manage appointments, monitor work progress, maintain accurate records across multiple systems, and help maximise first-time fixes. Working closely with supervisors, managers, operatives, contractors and clients, you’ll ensure works are delivered efficiently, performance targets are achieved, and residents receive a high-quality service. You’ll also support complaint resolution, monitor workflows, report trends, and assist in driving continuous service improvement.
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Planner (Damp and Mould) in Ashford employer: Kent Housing Group
Ashford Borough Council is an exceptional employer dedicated to making a positive impact in the community by providing high-quality housing services. With a strong focus on employee development and a collaborative work culture, staff are encouraged to grow their skills while contributing to meaningful projects that support vulnerable populations. Located in Ashford, this role offers the unique opportunity to influence homelessness strategies and participate in innovative service developments, making it a rewarding place to work for those passionate about social change.
