At a Glance
- Tasks: Manage rent accounts, monitor arrears, and support residents with enquiries.
- Company: Join a supportive team at Town and Country Housing, committed to kindness and diversity.
- Benefits: Flexible working environment, career development opportunities, and a focus on teamwork.
- Other info: Be part of a values-driven organisation that celebrates new ideas and inclusivity.
- Why this job: Make a real difference in residents' lives while developing your skills in a dynamic role.
- Qualifications: Strong communication skills and a proactive attitude are essential.
The predicted salary is between 30000 - 40000 £ per year.
We’re looking for an organised and customer-focused person with strong communication skills and a proactive, can-do attitude. You’ll be able to manage a varied workload, with a keen eye for detail and a commitment to delivering excellent service. With a flexible and resilient approach, you’ll take ownership of cases, build positive relationships with residents and partners, and support the delivery of an effective income management service.
What You’ll Do
- You will support the management of rent accounts, helping to monitor arrears, set up repayment plans, and ensure accurate records are maintained.
- Working closely with colleagues and external agencies, you’ll handle a range of enquiries, provide support to residents, and take appropriate action to recover income.
- You’ll also play a key role in maintaining data accuracy, supporting tenancy changes, and contributing to a consistent, high-quality service that meets organisational standards and customer needs.
Why join us
When you join Town and Country Housing, you’re joining a team guided by our values: Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included and empowered.
Income Collections Officer - FTC 12 months in Ashford employer: Kent Housing Group
Kent Housing Group is an excellent employer that prioritises community well-being and employee development. With a strong focus on creating safe, thriving environments, you will be part of a supportive team that values your contributions and fosters a culture of inclusivity. The role offers opportunities for professional growth while making a meaningful impact in the lives of residents.
StudySmarter Expert Advice🤫
We think this is how you could land Income Collections Officer - FTC 12 months in Ashford
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Kent Housing Group.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Kent Housing Group. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Income Collections Officer - FTC 12 months in Ashford
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Kent Housing Group.
How to prepare for a job interview at Kent Housing Group
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Kent Housing Group's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Kent Housing Group offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
