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- Tasks: Manage repair inquiries and provide first-point support for tenants.
- Company: A leading housing services provider in Ashford with a focus on employee investment.
- Benefits: Hybrid working scheme, competitive salary, and opportunities for professional growth.
- Why this job: Make a difference by helping tenants and enhancing their living experience.
- Qualifications: Excellent communication skills and ability to diagnose repair needs.
- Other info: Join a supportive team in a dynamic work environment.
The predicted salary is between 25000 - 32000 £ per year.
A housing services provider in Ashford is looking for a Customer Service Representative to manage repair inquiries for tenants. This role requires excellent communication skills and the ability to accurately diagnose repair needs at first contact.
Responsibilities include:
- Answering calls and written inquiries about repairs
- Ensuring service standards are met
- Utilizing technology for effective diagnosis
The company promotes a hybrid working scheme and values employee investment.
Hybrid Repairs Service Advisor – First-Point Support in Ashford employer: Kent Housing Group
Contact Detail:
Kent Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Repairs Service Advisor – First-Point Support in Ashford
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and any recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about managing inquiries, try role-playing with a friend or family member. This will help you feel more confident when answering questions and diagnosing repair needs.
✨Tip Number 3
Be ready to showcase your tech-savviness! Familiarise yourself with common tools and technologies used in customer service. Being able to demonstrate your ability to use these effectively can really set you apart.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Hybrid Repairs Service Advisor – First-Point Support in Ashford
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about managing repair inquiries, make sure your written application highlights your communication skills. Use clear and concise language to demonstrate how you can effectively convey information and diagnose needs right from the start.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the job description. Mention specific experiences that relate to handling customer inquiries and using technology for diagnosis, as these are key aspects of the role.
Highlight Your Problem-Solving Skills: In your application, give examples of how you've successfully resolved issues in the past. This will show us that you have the ability to accurately diagnose repair needs at first contact, which is crucial for this position.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Kent Housing Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Hybrid Repairs Service Advisor. Familiarise yourself with common repair inquiries and think about how you would handle them. This will show the interviewer that you're proactive and ready to tackle the challenges of the role.
✨Show Off Your Communication Skills
Since this role heavily relies on communication, practice articulating your thoughts clearly and concisely. You might want to prepare examples of how you've successfully resolved customer issues in the past. This will demonstrate your ability to diagnose repair needs effectively at first contact.
✨Embrace Technology
As the job involves utilising technology for diagnosis, be prepared to discuss any relevant tools or software you've used in previous roles. If you can, research the specific technologies the company uses and express your willingness to learn and adapt to new systems.
✨Highlight Your Customer-Centric Approach
The company values excellent service standards, so be ready to share your philosophy on customer service. Think of instances where you went above and beyond for a customer, as this will illustrate your commitment to providing top-notch support and align with the company's values.