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- Tasks: Help bring empty homes back to life and ensure they meet high standards.
- Company: Join West Kent Housing Association, a passionate and values-driven organisation.
- Benefits: Flexible hours, supportive team, and the chance to make a real difference.
- Other info: Enjoy a dynamic work environment with opportunities for personal growth.
- Why this job: Be part of a mission to create homes and spaces for future residents.
- Qualifications: Strong communication skills, customer service experience, and a full driving licence.
The predicted salary is between 30000 - 40000 £ per year.
We’re looking for an organised and customer-focused Empty Homes Officer to help bring our empty properties back into use quickly and to a high standard.
Responsibilities:
- Manage empty homes from tenancy end through to re-let, working closely with internal teams and contractors to reduce turnaround times and void loss.
- Monitor progress, attend weekly void meetings, coordinate utilities, support decants, and ensure homes meet our Home Standard.
Qualifications:
- Strong communication and organisational skills, experience delivering a customer-focused service.
- Ability to manage competing priorities.
- Confident IT skills.
- A full driving licence with access to a car.
About Us:
At West Kent we’re passionate about the role a housing association can play in society and believe the values of an organisation are what makes it special. Our vision is to deliver places to live and space to grow for our current and future residents. Our values guide us to how we do things from delivering on our promises, working with honesty, integrity, and flexibility, showing compassion and self-awareness, as well as a commitment to learning and equally important working hard and having fun.
Empty Homes Officer (30 hours per week, 12 months maternity cover) in Ashford employer: Kent Housing Group
Contact Detail:
Kent Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Empty Homes Officer (30 hours per week, 12 months maternity cover) in Ashford
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work with empty homes. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching West Kent Housing Association. Understand their values and how they align with your own. This will help you show that you're not just a fit for the role, but for the company culture too.
✨Tip Number 3
Practice your communication skills! As an Empty Homes Officer, you'll need to convey information clearly and effectively. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at West Kent.
We think you need these skills to ace Empty Homes Officer (30 hours per week, 12 months maternity cover) in Ashford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Empty Homes Officer role. Highlight your organisational skills and customer-focused experience, as these are key to what we’re looking for at West Kent.
Showcase Your Communication Skills: Since strong communication is vital for this role, give examples in your application of how you've effectively communicated with teams or customers in the past. We want to see how you can bring that to our team!
Demonstrate Your IT Proficiency: We value confident IT skills, so don’t forget to mention any relevant software or tools you’ve used. If you’ve managed databases or used project management software, let us know!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Kent Housing Group
✨Know Your Stuff
Before the interview, make sure you understand the role of an Empty Homes Officer. Familiarise yourself with the responsibilities mentioned in the job description, like managing empty homes and coordinating with internal teams. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since strong communication is key for this role, prepare examples from your past experiences where you've effectively communicated with customers or colleagues. Think about situations where you resolved conflicts or coordinated efforts to achieve a common goal. This will highlight your customer-focused approach.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage competing priorities and keep track of multiple tasks. You could share a specific example of a time when you successfully juggled various responsibilities, perhaps during a busy period at work. This will show that you can handle the demands of the role.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, the challenges faced by the Empty Homes Officer, or the company's values. This not only shows your interest but also helps you assess if the organisation aligns with your own values.