At a Glance
- Tasks: Lead a dynamic team to enhance customer experience and drive service excellence.
- Company: Join Town and Country Housing, a company dedicated to exceptional customer service.
- Benefits: Enjoy competitive pay, career development, and a supportive work environment.
- Other info: Be part of a culture that values continuous improvement and teamwork.
- Why this job: Make a real impact by shaping customer interactions and driving positive change.
- Qualifications: Experience in customer service and strong leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
Employer: Town and Country Housing
Close date: Monday 22/06/2026
Overview
Step into a role where you shape the heartbeat of customer experience. As the Customer Services Team Leader, you’ll be the driving force behind a high‑performing team, championing service excellence and ensuring every customer interaction reflects the organisation’s values.
Responsibilities
- Guide and develop Senior Advisors
- Lead on complaints coordination
- Act as the go‑to expert for delivering a truly customer‑centric service
- Provide leadership, coaching, problem‑solving, and cross‑department collaboration
- Create a culture of continuous improvement—where customer insight sparks real change
- Oversee day‑to‑day operations
- Influence service improvements
- Support colleagues across the business
From overseeing day‑to‑day operations to influencing service improvements and supporting colleagues across the business, this role puts you at the centre of shaping how customers experience the organisation. If you’re passionate about people, motivated by making things better, and energised by variety, this is a chance to make a meaningful impact every single day.
Customer Services Team Leader in Ashford employer: Kent Housing Group
At Town and Country Housing, we pride ourselves on fostering a vibrant work culture that prioritises employee growth and development. As a Customer Services Team Leader, you will not only lead a dedicated team but also have access to continuous training opportunities and a supportive environment that encourages innovation and collaboration. Located in a community-focused setting, we offer a unique chance to make a tangible difference in customer experiences while enjoying a fulfilling career with us.
