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- Tasks: Be the voice of our customers and enhance their experience through feedback.
- Company: Join mhs homes, a company dedicated to putting customers first.
- Benefits: Enjoy a supportive work environment with opportunities for growth.
- Other info: Dynamic role with a focus on collaboration and community impact.
- Why this job: Make a real difference in customer satisfaction and service improvement.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Putting customers first is at the heart of everything we do at mhs homes. As our Customer Experience Coordinator, you’ll play a vital role in being the voice of our customers — ensuring every piece of feedback helps us improve services and deliver an outstanding customer journey.
We are formalising our centralised approach to handling complaints and are looking for someone who can confidently triage complaints, service requests, manage MP and Councillor enquiries, and support a range of customer‑feedback activities.
Customer Experience Coordinator in Ashford employer: Kent Housing Group
Contact Detail:
Kent Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Coordinator in Ashford
✨Tip Number 1
Get to know mhs homes inside out! Research their values, mission, and recent projects. This way, when you chat with them, you can show that you’re genuinely interested in putting customers first, just like they do.
✨Tip Number 2
Practice your communication skills! As a Customer Experience Coordinator, you'll need to triage complaints and manage enquiries. Role-play with a friend or use online resources to sharpen your responses to potential customer scenarios.
✨Tip Number 3
Network like a pro! Connect with current or former employees of mhs homes on LinkedIn. They can provide insider tips and might even give you a heads-up about the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and contributing to an outstanding customer journey.
We think you need these skills to ace Customer Experience Coordinator in Ashford
Some tips for your application 🫡
Show Your Passion for Customer Experience: When writing your application, let us see your enthusiasm for putting customers first. Share examples of how you've gone above and beyond to enhance customer journeys in previous roles.
Be Clear and Concise: We appreciate straightforward communication! Make sure your application is easy to read and gets straight to the point. Highlight your relevant skills and experiences without unnecessary fluff.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Customer Experience Coordinator role. Mention how your background aligns with our mission at mhs homes.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Kent Housing Group
✨Know the Company Inside Out
Before your interview, make sure you research mhs homes thoroughly. Understand their mission, values, and recent projects. This will not only help you answer questions more effectively but also show that you’re genuinely interested in being part of their team.
✨Prepare for Customer Scenarios
As a Customer Experience Coordinator, you'll need to handle complaints and feedback adeptly. Think of specific examples from your past experiences where you successfully managed customer issues. Be ready to discuss these scenarios and how they align with mhs homes' commitment to putting customers first.
✨Practice Your Communication Skills
Since this role involves being the voice of the customers, strong communication skills are essential. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with expressing your ideas.
✨Show Your Passion for Customer Service
During the interview, let your enthusiasm for customer service shine through. Share why you believe customer feedback is crucial for improvement and how you can contribute to enhancing the customer journey at mhs homes. A positive attitude can make a lasting impression!