We have an exciting opportunity for a Complaints Officer to join our Contracts and Compliance Team. This role plays a vital part in ensuring our customers receive a high-quality service by managing complaints, resolving enquiries, and providing essential administrative support across our repairs and maintenance functions. As a key point of contact for customers, contractors and colleagues, you’ll help deliver positive outcomes, maintain accurate records, and support continuous service improvement through customer feedback and effective communication.
Employer: Town and Country Housing
Close date: Tuesday 20/10/2026
What You’ll Do
As our Complaints Officer, you’ll be the first point of contact for complaints and escalations, working closely with customers, contractors, and internal teams to resolve issues efficiently and professionally. You’ll investigate and respond to complaints, produce clear written correspondence, maintain accurate audit trails, and ensure customer contact is achieved within agreed timescales. You’ll also support the team with repairs enquiries, data collection for audits, administration tasks, and the ongoing improvement of services through effective reporting and customer feedback.
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Complaints Officer in Ashford employer: Kent Housing Group
Ashford Borough Council is an exceptional employer dedicated to making a positive impact in the community by providing high-quality housing services. With a strong focus on employee development and a collaborative work culture, staff are encouraged to grow their skills while contributing to meaningful projects that support vulnerable populations. Located in Ashford, this role offers the unique opportunity to influence homelessness strategies and participate in innovative service developments, making it a rewarding place to work for those passionate about social change.
