Town and Country Housing is looking for a Complaints Officer to join the Contracts and Compliance Team in Ashford. You will be the first point of contact for complaints, coordinating with customers, contractors and internal teams to resolve issues promptly.
You will investigate and respond to complaints, maintain clear written correspondence and audit trails, and help improve services through reporting and feedback. The role also covers repairs inquiries and routine admin tasks.
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Complaints & Customer Service Officer in Ashford employer: Kent Housing Group
Ashford Borough Council is an exceptional employer dedicated to making a positive impact in the community by providing high-quality housing services. With a strong focus on employee development and a collaborative work culture, staff are encouraged to grow their skills while contributing to meaningful projects that support vulnerable populations. Located in Ashford, this role offers the unique opportunity to influence homelessness strategies and participate in innovative service developments, making it a rewarding place to work for those passionate about social change.
