At a Glance
- Tasks: Support customer complaints and feedback administration while developing key skills in service improvement.
- Company: Join Town and Country Housing, a company dedicated to excellent customer service.
- Benefits: Gain hands-on experience through a structured apprenticeship programme with professional development.
- Other info: Collaborate with experienced colleagues and enjoy a culture of respect and inclusivity.
- Why this job: Make a real difference by helping residents and improving services in a supportive environment.
- Qualifications: Passion for customer service and strong communication skills are essential.
The predicted salary is between 19350 - 23650 £ per year.
We are looking for a Customer Feedback and Information Apprentice to join our Customer Experience Team. This is an exciting opportunity to gain hands-on experience while completing a structured apprenticeship programme, developing valuable skills in complaint handling, investigation, customer communication and service improvement.
Working closely with the Customer Feedback and Information Officer and wider team, you will help ensure customer feedback and complaints are managed effectively, fairly and in line with regulatory requirements. This role is ideal for someone who is passionate about delivering excellent customer service, enjoys working with people and wants to contribute to creating positive outcomes for residents while supporting a culture that is respectful, empathetic and inclusive.
What You’ll Do
As a Customer Feedback and Information Apprentice, you will support the day-to-day administration and coordination of customer complaints and feedback, helping to ensure every customer receives a professional, empathetic and resolution-focused service. You will assist with monitoring complaint cases, maintaining accurate records, checking correspondence, and communicating with customers by phone and email.
Working alongside experienced colleagues, you will develop your ability to investigate complaints, analyse customer feedback, identify service improvement opportunities and understand the regulatory requirements that shape complaints handling. You will also support reporting activities, contribute to audits and quality assurance processes, and work collaboratively with teams across the organisation to ensure residents’ voices are heard and used to improve services.
Through practical experience, training and coaching, you will build the skills, confidence and knowledge needed for a successful career in customer experience and service delivery.
Complaints and Feedback Apprentice in Ashford employer: Kent Housing Group
Kent Housing Group is an excellent employer that prioritises community well-being and employee development. With a strong focus on creating safe, thriving environments, you will be part of a supportive team that values your contributions and fosters a culture of inclusivity. The role offers opportunities for professional growth while making a meaningful impact in the lives of residents.
StudySmarter Expert Advice🤫
We think this is how you could land Complaints and Feedback Apprentice in Ashford
✨Get to Know Your Local Businesses
For an apprenticeship in customer support, don’t hesitate to pop into local shops or businesses. They might not have job postings up, but often they’re looking for eager apprentices who can learn on the job. Approach them with confidence and express your interest.
✨Leverage Online Communities
Dive into online forums and communities focused on customer support. Places like Reddit or specific Facebook groups are goldmines for advice and networking. You never know who might be looking for an apprentice or have insider tips about openings at places like Kent Housing Group.
✨Tap Into Your School’s Resources
Make sure to use your school’s career services. They often have connections with companies looking for apprentices, which can give you a head start. Plus, they can help you polish your interview skills to shine during those crucial moments.
✨Show Your Passion Online
Create a simple portfolio showcasing any relevant experience, even if it's just customer service experience from part-time gigs. Share it on platforms like LinkedIn to make yourself more visible to employers like Kent Housing Group. It’s all about getting your name out there and showing you’re keen to learn!
We think you need these skills to ace Complaints and Feedback Apprentice in Ashford
Some tips for your application 🫡
Show off your communication skills!:In customer support, being able to communicate clearly and effectively is key. When writing your application, make sure to highlight any relevant experience where you've had to support or assist others, whether that's in a job, volunteering, or even in school projects. We want to see how you express yourself and ensure that your enthusiasm comes through!
Tailor your CV to the support role:Your CV should reflect skills that are essential for customer support, like patience, problem-solving, and empathy. Highlight any instances where you've handled difficult situations or resolved conflicts, even if they're not from a formal job. This is your chance to prove that you have the right mindset for an apprenticeship with us at Kent Housing Group.
Include relevant coursework or certifications:If you've taken any courses related to customer service or communications, shout about them! This could be anything from online courses to workshops. Certifications show us you're serious about getting into the field and help us see your commitment to learning more in your apprenticeship.
Express your willingness to learn:Since this is an apprenticeship, showing that you’re eager to learn and grow is really important. In your cover letter, share specific reasons why you want to join Kent Housing Group and how you're looking forward to gaining hands-on experience in customer support. We love candidates who are enthusiastic and ready to dive into the learning process!
How to prepare for a job interview at Kent Housing Group
✨Mastering Communication Skills
As a customer support apprentice, showcasing your verbal and written communication skills is essential. Think about past experiences where you've had to resolve issues or clarify misunderstandings – be ready to discuss these during your interview. Remember, it's all about demonstrating your ability to empathise with customers and provide effective solutions.
✨Brush Up on Product Knowledge
Get familiar with the products or services offered by Kent Housing Group. Being knowledgeable about what they sell not only shows your interest but also helps you answer possible technical questions about how you’d assist customers. Prepare to discuss how you would approach learning about new products and your strategy for staying updated.
✨Prepare for Scenario Questions
Expect interviewers to throw some real-life scenarios at you. Prepare for questions about how to handle difficult customers or complaints. They want to see how well you can think on your feet and apply your customer service skills in challenging situations. Try role-playing with a friend to feel more prepared!
✨Show Enthusiasm for Learning
Since you’re applying for an apprenticeship, the hiring team at Kent Housing Group will be looking for your motivation to learn and grow. Be ready to express your eagerness to absorb knowledge from seasoned professionals and how you plan to contribute to the team's success. Show them that you're not just looking for a job, but a pathway to build your skills!
