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- Tasks: Provide top-notch housing services and support to residents in various tenures.
- Company: Maidstone Borough Council, dedicated to community welfare and housing solutions.
- Benefits: Full-time permanent role with a supportive work environment and career stability.
- Other info: Join a passionate team focused on community development and support.
- Why this job: Make a real difference in people's lives by helping them find their homes.
- Qualifications: Experience in housing management and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Maidstone Borough Council invites you to apply for the position of Accommodation Officer. The role provides excellent housing services to residents across all tenures of our housing portfolio, including temporary accommodation, social and affordable homes, and homes resourced on the open market through our Maidstone Property Holdings organisation.
Responsibilities:
- Serve as the primary point of contact for residents, handling tenancy management, income management, and repairs reporting.
- Manage void turnaround and tenancy enforcement processes.
- Handle lettings management and any complaints handling.
- Collaborate with specialist internal teams to develop solutions for customers and own the designated patch.
Contract Details:
Full-time position (37 hours per week) on a permanent contract.
Application:
Apply by clicking “View Job Details.”
Accommodation Officer FTC in Ashford employer: Kent Housing Group
Contact Detail:
Kent Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Accommodation Officer FTC in Ashford
✨Tip Number 1
Network like a pro! Reach out to current or former Accommodation Officers on LinkedIn. Ask them about their experiences and any tips they might have for landing the role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of tenancy management and housing services. We recommend having some real-life examples ready to showcase your problem-solving skills.
✨Tip Number 3
Don’t forget to research Maidstone Borough Council! Knowing their values and recent projects can help you tailor your answers and show that you’re genuinely interested in the role.
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets noticed, and we’re here to support you every step of the way.
We think you need these skills to ace Accommodation Officer FTC in Ashford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience that matches the Accommodation Officer role. We want to see how your skills in tenancy management and customer service shine through!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you're the perfect fit for this position. Share specific examples of how you've handled similar responsibilities in the past, like managing repairs or dealing with complaints.
Show Your Passion for Housing Services: Let us know why you’re excited about working in housing services! We love candidates who are genuinely passionate about helping residents and improving their living situations.
Follow Application Instructions: When applying, make sure to follow the instructions carefully. Click on 'View Job Details' on our website to submit your application – we can’t wait to hear from you!
How to prepare for a job interview at Kent Housing Group
✨Know Your Stuff
Familiarise yourself with Maidstone Borough Council's housing services and the specific responsibilities of an Accommodation Officer. Understand the different tenures in their portfolio and be ready to discuss how you can contribute to tenancy management and repairs reporting.
✨Showcase Your Communication Skills
As the primary point of contact for residents, strong communication is key. Prepare examples of how you've effectively handled complaints or collaborated with teams in the past. This will demonstrate your ability to manage relationships and resolve issues.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills. Think about potential scenarios you might face in the role, such as managing void turnaround or dealing with tenancy enforcement. Practise articulating your thought process and solutions clearly.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the challenges the team currently faces or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.