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For Companies At a Glance
- Tasks: Be the friendly voice on the phone, dispatching calls and assisting with emergencies.
- Company: Join Care New England, a leader in innovative health programmes and medical research.
- Benefits: Enjoy a supportive team environment and opportunities for growth in a fast-paced setting.
- Why this job: Make a real impact by helping others while developing your communication and customer service skills.
- Qualifications: High school diploma required; customer service experience is a plus.
- Other info: Perfect for those who thrive under pressure and love helping people!
The predicted salary is between 21600 - 36000 £ per year.
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Responsibilities
- Greets visitors on the phone and in person in a professional, prompt, and courteous manner.
- Dispatches calls in a professional, prompt, accurate, and courteous manner.
- Refers to “department on-call” lists to provide accurate information upon request.
- Updates AMION & MEDNET changes during shift; inputs daily coverage on first shift.
- Answers and dispatches all emergency calls (similar to “911”), codes, elevator alarms, and emergency stat calls promptly and accurately, ideally in one ring, in a calm manner.
- Responds to Fire Department and 800 MHz radio; utilizes walkie-talkies as specified.
- Maintains excellent interpersonal skills with departments, staff, patients, and outside contacts, emphasizing customer service.
- Distributes A/V equipment as requested, ensuring proper sign-in/out and checking equipment upon return.
- Provides pager management assistance, including replacements, troubleshooting, etc.
- Maintains quality records/tickets in collaboration with clients.
- Performs other related duties as assigned.
Job Qualifications and Specifications
- High School diploma or equivalent required.
- Knowledge of AMION on-call scheduling, customer service, and answering service is a plus.
- Reliable, well-groomed, team-player.
- Ability to work in a fast-paced environment.
- Exceptional interpersonal skills with patience.
- Clear communication skills (written and verbal), using positive language, in a calm and cheerful manner.
- Ability to handle stressful interactions effectively.
- Attention to detail, with excellent data entry, proofreading, spelling, and typing skills.
About Care New England Health System
Care New England and its member institutions are leaders in medical research, attracting top specialists, and offering innovative health programs.
EEOC Statement: Care New England is an equal opportunity employer, considering all applicants without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Americans with Disabilities Act Statement: Applicants and employees with disabilities must be able to perform essential job functions, with or without reasonable accommodations.
Ethics Statement: Employees are expected to uphold the organization’s ethical standards, policies, mission, vision, and values.
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Telecommunications Operator employer: Kent Hospital
Contact Detail:
Kent Hospital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telecommunications Operator
✨Tip Number 1
Familiarise yourself with AMION and MEDNET systems, as knowledge of these platforms can set you apart. Consider taking online courses or tutorials to boost your understanding and demonstrate your initiative.
✨Tip Number 2
Practice your communication skills, especially in high-pressure situations. Role-playing emergency scenarios with friends or family can help you stay calm and articulate when responding to calls.
✨Tip Number 3
Highlight your customer service experience during interviews. Be ready to share specific examples of how you've handled difficult interactions, showcasing your patience and problem-solving abilities.
✨Tip Number 4
Network with current or former telecommunications operators if possible. They can provide insights into the role and may even refer you internally, increasing your chances of landing the job.
We think you need these skills to ace Telecommunications Operator
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Telecommunications Operator position. Understand the key responsibilities and qualifications required, so you can tailor your application accordingly.
Craft a Tailored CV: Highlight relevant experience in customer service, communication skills, and any previous roles that involved dispatching or handling emergency calls. Use clear headings and bullet points to make your CV easy to read.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and how your skills align with the responsibilities listed. Mention specific examples of how you've demonstrated excellent interpersonal skills and attention to detail in past positions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Kent Hospital
✨Showcase Your Communication Skills
As a Telecommunications Operator, clear and positive communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and maintain a calm demeanour, especially when discussing challenging scenarios.
✨Highlight Customer Service Experience
Emphasise any previous roles where you provided excellent customer service. Share specific examples of how you handled difficult situations or ensured customer satisfaction, as this aligns with the responsibilities of the role.
✨Familiarise Yourself with Relevant Systems
If you have experience with AMION or similar scheduling systems, mention it during the interview. If not, do some research beforehand to show your willingness to learn and adapt to new technologies.
✨Prepare for Stressful Scenarios
Given the nature of the job, be ready to discuss how you would handle high-pressure situations, such as emergency calls. Think of examples from past experiences where you remained composed and effective under stress.
